Healthy Workforce Institute (Formerly RTConnections) – The Premiere Nursing Blog

May 28, 20195

Bullying in the Workplace – Against the Law? What Healthcare Leaders Need to Know

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Jamie was an eager and hardworking new nurse. She was excited to land a job working in the Emergency Department at a large Level I trauma hospital; her dream job. However, it wasn’t long before Jamie realized she made a mistake. The ED had a reputation of “eating
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May 14, 20194

ENOUGH! Eradicate Bullying & Incivility in Healthcare: Strategies for Front Line Leaders

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When I first started this journey to eradicate bullying and incivility in healthcare, my focus was on individual nurses. As soon as I “opened shop” and proclaimed to the world that enough was enough and that I was taking action against bullying, nurses from all over the world
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May 7, 20193

WHY DID YOU BECOME A NURSE?

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This post was originally published on May 6, 2013 and updated on May 7, 2019. At many of my keynote addresses, I talk about the choice we all made when deciding to become a nurse. I will ask my audience, “Why did you become a nurse?” And almost
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April 30, 20195

4 Ways to “Gift” Yourself During Nurses Week

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Every year in April, the hubbub of Nurses’ Week planning is palpable. Most hospitals (although not all) are gearing up for the one-week of the year that we pause and take time to celebrate nurses. If you’re in a leadership role, either you’ve planned this event like you’ve
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April 23, 20191

High Standards or Arrogant Bully? 5 Questions to Ask

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Teresa has been a nurse in the Surgical ICU for 45 years. She’s known for her excellent clinical skills, especially when it comes to the sickest of the sick. If a patient becomes critical on the unit, you want Teresa there. However, Teresa is also known for her
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April 16, 20194

The Cost of Inaction When Leaders Fail to Take Action Against Toxic “Stars”

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About 20 years ago, I quit a great job because of a toxic person. When I handed my boss my resignation, he attempted to talk me out of my decision. He could not understand why I was resigning since I had outstanding performance reviews.  Because I feared how this
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April 9, 20194

A Top Down-Bottom Up Approach to Eradicating Workplace Bullying & Incivility in Healthcare

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What do you do if you’re a healthcare executive and your recent turnover data indicates a bullying and incivility problem?  Do you sigh and say, “Well. That’s just the way it’s always been?” Do you call a mandatory meeting with your leaders and tell them to “fix this
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April 2, 20192

7 Things You Need to Know About Bullies So You Can Stop Them

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I’ve spent the last 27 years as a nurse and have witnessed bullying behavior in every role I’ve held. As a new nurse working at the bedside, a homecare nurse, an educator, and even at the executive level – I’ve experienced or witnessed bullying and incivility. Nurse bullying
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March 26, 20198

From Great Staff Nurse to Great Leader: 3 Keys to Success

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As a staff nurse in my unit for 11 years I was considered a clinically competent nurse. I loved working in surgical services and felt like I found my niche. After the nurse manager of 26 years retired we went through two more nurse managers in two years.
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March 19, 20194

High Stress and Nurse Bullying: Is there a Connection?

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Kate walks onto the unit about ten minutes before the start of second shift. You’re sitting in your office when you hear her tell anyone standing still to brace themselves because Tangie is on her way up and will be on her typical warpath. She goes on to
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March 12, 20194

Eliminating Bullying & Incivility Through Deliberate Documentation

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Erik had had enough of his charge nurse, Taylor, who is a known bully. For years, everyone put up with her because she was “so good.” However, Erik just lost another new nurse because of her and decided enough is enough. He can no longer afford to lose
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March 5, 20193

Stop Studying and Start Doing Something About Bullying in Healthcare

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I just returned from the Sigma Nursing Healthy Work Environment Conference. During this conference, nurses from around the world shared their research findings related to cultivating a healthy work environment. While only a small percentage of the presentation topics included bullying or incivility, it was clear that the
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February 26, 20197

How To Deal With Disruptive, Rude Physicians

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When I was a new nurse, I was scared of Dr. Rothschild. He had the arrogance of Steve Jobs and since I was a brand new, shy, and insecure nurse, he intimidated the heck out of me. I prayed everyday that I wouldn’t be assigned one of his
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February 19, 20195

3 Steps to Intervene with an Abrasive Leader

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Brad is one of your top managers. From his early beginnings at the hospital as a nursing aide to now running one of the largest hospital units, he’s known for handling crisis situations with efficiency and apparent ease. He sets high expectations for himself and for those who
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February 12, 20196

Six Critical Communication Tips for Creating Healthy Work Environments

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Brenda’s been a manager on a busy, emergency department for almost two years. Brenda and Elaine, the manager of the ICU, started at the hospital together and even received promotions around the same time. They’ve come to support one another through various ups and downs as bedside nurses
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February 5, 20199

The Four Characteristics of Cohesive Teams

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What’s the difference between waking up every day and looking forward to going into work versus feeling like you are about to walk the green mile? Many of us who work in healthcare love the unpredictability of our industry – the life and death situations we face, the
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January 29, 20198

How to Win at the Employee Blame Game

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In every workshop I conduct on addressing workplace bullying and incivility, leaders ALWAYS ask for help dealing with employees who never take responsibility for their actions. These are the employees who blame everyone else and rarely, if ever, take responsibility. For example, an employee makes a mistake but
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January 22, 20193

Using Curiosity to Deal with a Territorial Coworker

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Cheryl had her chair, her computer, and her med cart. Everyone in the ICU knew this; even the physicians, who wouldn’t dare sit in Cheryl’s chair and use her computer if she was in sight.  One night, Liz, one of the newer nurses, sat in Cheryl’s chair to
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