Healthy Workforce Academy

When disruptive behaviors go unaddressed in healthcare, bad things happen to patients and employees.

Countless studies that show that…

Individuals pay the price of bullying with their physical, mental, and psychological health.
Patients pay the price of bullying and incivility with their safety, quality, and satisfaction.
Organizations pay the price of bullying and incivility with their profits.

We can and should do better.

Developing individual skills and consistent actions are essential in managing disruptive behaviors. The Healthy Workforce Institute can help build confident healthcare teams who competently address disruptive behaviors in the moment and cultivate a culture of mutual respect across all disciplines. Through our online learning platform, the Healthy Workforce Academy (HWA), leaders and employees learn how to:

Reduce incidents of bullying and incivility
Set behavioral expectations and hold everyone accountable for professional behavior
Skillfully handle difficult situations involving unprofessional behavior
Cultivate caring and respectful work cultures

The Healthy Workforce Academy is a repository of online programs specifically designed to support front line leaders and their teams in cultivating a professional, supportive, and respectful workforce culture. With individualized coaching calls, videos, program outlines, data, resources, and recorded didactic presentations, leaders embrace a stepwise process to build the leadership skills they need to build cohesive respectful teams.

The HWA equips leaders so that any incidents of bullying or incivility are immediately rejected and a healthy workforce culture becomes the new norm. As a result, healthcare teams are more engaged and fulfilled to better serve patients and each other.

“A lot of managers, including myself, are not equipped to handle difficult conversations. I was very comfortable providing counseling for poor attendance but not for disruptive behaviors. The straightforward educational material and real life examples gave me the tools and confidence to have the difficult conversations with my whole team so that we can cultivate a healthy workplace for all of us.”

“The Eradicating Bullying & Incivility course is a wonderful opportunity whether you are a new or experienced nurse leader. Renee breaks the information, tools and resources down into bite sized morsels that are easily applicable into daily practice.”

"She's a good nurse, but.... " We have all said it at some point in our career. Renee quickly shows us how detrimental that statement is to developing a culture of kindness, integrity and respect. Concise doses of wisdom and practical tools to help to eradicate bullying and incivility is just what this course delivers! I highly recommend"

“The Eradicating Bullying and Incivility course was so helpful because I learned new language and techniques to stop bullying and incivility in real time. I also now value the importance of documentation.”

“As a nurse manager, I found this the Eradicating Bullying and Incivility course to be extremely helpful in recognizing and addressing disruptive behaviors on my unit. Renee offers great scripting and "real life" examples on how to confront staff members and hold them accountable. Excellent course, I highly recommend!”

"As a very experienced nurse leader, I thought I was good at addressing incivility in my department. This course taught me skills that I can now teach my managers and supervisors to use that will ultimately help our department become even better. There always seems to be that handful of individuals who take up the majority of your time as a leader and this course will not only teach you how to address the issues but will give you the skills to gain time in your day to focus on your high achievers and your patients. You will love this course!"

"The Eradicating Bullying & Incivility course provides solutions to the real world problems we face when leading teams of healthcare professionals. Understanding the differences in incivility, a bad day, and true bully behavior allows us as leaders to better utilize tools and resources to address issues head on and help keep our teams on the path to excellence.”

"The EBI course provided a framework for how to talk to employees as well as counseling that was so very helpful. By taking this course it gave metheability to assist staff in creating credo’s for each of my units. So very helpful for new hires coming into our unit!”

"This a great course for anyone who manages or supervises people. It really helps you to get your arms around disruptive behavior and how to deal with it, even if it is uncomfortable. The Jedi Mind trick is gold:)"

"This course provides great insight into recognizing different behaviors such as incivility, bullying, overt and covert behaviors and simply having a bad day. The tools and scripts provided make it possible to hold team members accountable."

"As a newer formal leader I started this course feeling lost and hopeless in regard to dealing with bullying and incivility. The Eradicating Bullying & Incivility course has been a huge asset in my current practice as a leader."