How to Navigate Difficult Conversations with Difficult Employees: Strategies for Healthcare Leaders

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Navigating difficult conversations is an essential skill leaders must possess to build healthy work cultures. Especially in healthcare, effective communication is the foundation for delivering exceptional patient care by skilled and high performing professional teams. It’s widely known that no one enjoys having difficult conversations, and the process can be quite challenging. However, with practice and the right skills, these conversations can become more manageable.

In this webinar, we will explore strategies specifically tailored to healthcare leaders on how to navigate difficult conversations with challenging employees, foster trust, and cultivate stronger relationships within their teams.

Objectives:

  1. Generalize two strategies to prepare for a difficult conversation with an employee.
  2. Describe landmines to avoid when an employee gets defensive.
  3. Summarize one strategy successful leaders implement to inspire a culture of continuous and ongoing improvement through relentless feedback.

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This webinar is sponsored by the Healthy Workforce Academy.

Webinar Date:

October 18, 2023 1-2pm EST

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