How to Resolve Interdepartmental Conflicts: Strategies for Healthcare Leaders

Interdepartmental conflicts occur daily in every healthcare organization. Conflicts happen between team members when transferring patients (the rooms not ready; the nurse can’t take report now), dumping (orders not being implemented and left for the next department to do), and the pervasive condescension, intimidation, and incivility (ICU nurses acting like they’re smarter than the Step-Down nurses; and enough eyerolls and ‘tick-sighs’ to last a century!).

Why? Aren’t we all on the same team caring for the same patients with a goal of preventing harm? Yet we treat our colleagues (yes, they are professional colleagues) with disdain disrupting the culture of safety for the entire interprofessional team, the organization, and the patients we care for. Conflict is an age-old problem that we talk about within our own departments, but rarely do we openly talk about it as colleagues with an intention to resolve it even when it’s within the same service line (i.e., OR versus the PACU; L & D versus Post-partum).

These conflicts impact the entire professional team directly affecting a culture of safety, wasting time and energy, which leads to strained relationships among the entire team.

During this webinar, Dr. Renee Thompson will share evidence-based, practical strategies to resolve interdepartmental conflicts in healthcare.

Whether you’re a manager, director, educator, or in a position that requires you to interact with people from different departments, you will learn valuable strategies to make it easier!

By adopting simple strategies, you can create a healthy work culture between departments and teams too!

Register today to secure your spot!

This webinar is sponsored by the Healthy Workforce Academy.

Webinar Date:

April 12, 2023 1-2pm ET

Register today to secure your spot!

GOOD NEWS!  You can still access our prior webinars.

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January 2022: How to Shift from a Negative to a Positive Work Environment: Strategies for Healthcare Leaders
One of the most common complaints we hear from healthcare leaders is that their employees are so negative. In this webinar, Dr. Renee Thompson will show you simple practical strategies to shift your culture from negative to positive.
March 2022: How to Reduce Gossip and Drama in the Workplace: Practical Strategies for Healthcare Leaders
Gossip is a virus that slowly and subtly spreads through a department until it destroys it. The same is true for drama. In this webinar, Dr. Renee Thompson will show you simple practical strategies to stop the gossip and drama in your department.
May 2022: How to Stop Cyberbullying in the Workplace
Bullying and incivility aren’t just happening at work. They are now happening on social media platforms, via Zoom and Teams meetings, text messaging, and email. In this webinar, Dr. Renee Thompson will teach you how to address cyberbullying so that you can cultivate and sustain a professional and respectful work culture in person and virtually.

July 2022: What Is a Speak-Up Culture and Why Is It So Important?
Psychological safety and “speak up culture” are the new buzz terms. And rightly so. Studies show that when healthcare organizations create a safe place for employees to speak up, patients have better outcomes. In this webinar, Dr. Mitch Kusy will reveal evidence based, practical strategies to help leaders truly create a speak up culture.

October 2022: Reduce Bullying, Burnout, & Turnover
Bullying, burnout, and turnover are on the rise resulting in a decline in the health of workplace cultures. Leaders often feel helpless, not knowing how to address bad behaviors or hold individuals accountable, especially during a global staffing crisis. In this webinar, Dr. Renee Thompson will reveal evidence-based, practical strategies to help leaders transform the workplace by reducing incidents of bullying with positive effects on burnout and turnover.

These webinars are sponsored by the Healthy Workforce Academy.

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