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Addressing Abuse from Patients and Families. Top Strategies for Healthcare Leaders

The demands of healthcare professionals are surging with sicker patients and less available resources since the pandemic. Healthcare team members are experiencing greater physical and verbal abuse from patients and their family members. Sick patients are not always themselves and family members are typically stressed when family members are in the hospital. Some patients and their family members feel entitled to be abusive. Others may see this as their only avenue to getting better care. Whatever the reasons, we need to not only better understand why this continues and how to address it, but also how specific interventions to address abuse from patients and families can enhance our own personal well-being.

To help us understand the evidence regarding the prevalence of this problem and top methods for eroding abuse, Dr. Renee Thompson and Dr. Mitch Kusy will share evidence-based strategies to intervene. This webinar will provide participants with tactics to better support their team and themselves.

Upon completion of this presentation, participants will be able to:

  • Describe two (2) de-escalation strategies to implement to defuse patient-family abuse.
  • Recommend one (1) evidence-based strategy to colleagues to erode abuse from patients and families.
  • Apply new self-care strategies to improve personal well-being and future work.

Register today to secure your spot!

This webinar is sponsored by the Healthy Workforce Academy.

Webinar Date:

January 18, 2023 1-2pm ET

Register today to secure your spot!

GOOD NEWS!  You can still access our prior webinars.

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January 2022: How to Shift from a Negative to a Positive Work Environment: Strategies for Healthcare Leaders
One of the most common complaints we hear from healthcare leaders is that their employees are so negative. In this webinar, Dr. Renee Thompson will show you simple practical strategies to shift your culture from negative to positive.
March 2022: How to Reduce Gossip and Drama in the Workplace: Practical Strategies for Healthcare Leaders
Gossip is a virus that slowly and subtly spreads through a department until it destroys it. The same is true for drama. In this webinar, Dr. Renee Thompson will show you simple practical strategies to stop the gossip and drama in your department.
May 2022: How to Stop Cyberbullying in the Workplace
Bullying and incivility aren’t just happening at work. They are now happening on social media platforms, via Zoom and Teams meetings, text messaging, and email. In this webinar, Dr. Renee Thompson will teach you how to address cyberbullying so that you can cultivate and sustain a professional and respectful work culture in person and virtually.

July 2022: What Is a Speak-Up Culture and Why Is It So Important?
Psychological safety and “speak up culture” are the new buzz terms. And rightly so. Studies show that when healthcare organizations create a safe place for employees to speak up, patients have better outcomes. In this webinar, Dr. Mitch Kusy will reveal evidence based, practical strategies to help leaders truly create a speak up culture.

October 2022: Reduce Bullying, Burnout, & Turnover
Bullying, burnout, and turnover are on the rise resulting in a decline in the health of workplace cultures. Leaders often feel helpless, not knowing how to address bad behaviors or hold individuals accountable, especially during a global staffing crisis. In this webinar, Dr. Renee Thompson will reveal evidence-based, practical strategies to help leaders transform the workplace by reducing incidents of bullying with positive effects on burnout and turnover.

These webinars are sponsored by the Healthy Workforce Academy.

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