How to Navigate Difficult Conversations with Difficult Employees: Strategies for Healthcare Leaders

Presented by:

Navigating difficult conversations is an essential skill leaders must possess to build healthy work cultures. Especially in healthcare, effective communication is the foundation for delivering exceptional patient care by skilled and high performing professional teams. It’s widely known that no one enjoys having difficult conversations, and the process can be quite challenging. However, with practice and the right skills, these conversations can become more manageable.

In this webinar, we will explore strategies specifically tailored to healthcare leaders on how to navigate difficult conversations with challenging employees, foster trust, and cultivate stronger relationships within their teams.


  1. Generalize two strategies to prepare for a difficult conversation with an employee.
  2. Describe landmines to avoid when an employee gets defensive.
  3. Summarize one strategy successful leaders implement to inspire a culture of continuous and ongoing improvement through relentless feedback.

Register today to secure your spot!

This webinar is sponsored by the Healthy Workforce Academy.

Webinar Date:

October 18, 2023 1-2pm EST

Register today to secure your spot!

If you can’t join us live, register anyway and we’ll send you the recording link within 24 hours.

Here's what attendees say about our webinars:

GOOD NEWS!  You can still access our prior webinars.

Sign up below to gain access to the recording.

January 2022: How to Shift from a Negative to a Positive Work Environment: Strategies for Healthcare Leaders
One of the most common complaints we hear from healthcare leaders is that their employees are so negative. In this webinar, Dr. Renee Thompson will show you simple practical strategies to shift your culture from negative to positive.
March 2022: How to Reduce Gossip and Drama in the Workplace: Practical Strategies for Healthcare Leaders
Gossip is a virus that slowly and subtly spreads through a department until it destroys it. The same is true for drama. In this webinar, Dr. Renee Thompson will show you simple practical strategies to stop the gossip and drama in your department.
May 2022: How to Stop Cyberbullying in the Workplace
Bullying and incivility aren’t just happening at work. They are now happening on social media platforms, via Zoom and Teams meetings, text messaging, and email. In this webinar, Dr. Renee Thompson will teach you how to address cyberbullying so that you can cultivate and sustain a professional and respectful work culture in person and virtually.

July 2022: What Is a Speak-Up Culture and Why Is It So Important?
Psychological safety and “speak up culture” are the new buzz terms. And rightly so. Studies show that when healthcare organizations create a safe place for employees to speak up, patients have better outcomes. In this webinar, Dr. Mitch Kusy will reveal evidence based, practical strategies to help leaders truly create a speak up culture.

October 2022: Reduce Bullying, Burnout, & Turnover
Bullying, burnout, and turnover are on the rise resulting in a decline in the health of workplace cultures. Leaders often feel helpless, not knowing how to address bad behaviors or hold individuals accountable, especially during a global staffing crisis. In this webinar, Dr. Renee Thompson will reveal evidence-based, practical strategies to help leaders transform the workplace by reducing incidents of bullying with positive effects on burnout and turnover.

These webinars are sponsored by the Healthy Workforce Academy.

Scroll to Top
Do you want to learn how to avoid the 5 most common mistakes leaders make when addressing bullying & incivility?

Free Resources

Receive 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say