How to Navigate Difficult Conversations with Difficult Employees: Strategies for Healthcare Leaders

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Navigating difficult conversations is an essential skill leaders must possess to build healthy work cultures. Especially in healthcare, effective communication is the foundation for delivering exceptional patient care by skilled and high performing professional teams. It’s widely known that no one enjoys having difficult conversations, and the process can be quite challenging. However, with practice and the right skills, these conversations can become more manageable.

In this webinar, we will explore strategies specifically tailored to healthcare leaders on how to navigate difficult conversations with challenging employees, foster trust, and cultivate stronger relationships within their teams.

Objectives:

Generalize two strategies to prepare for a difficult conversation with an employee.
Describe landmines to avoid when an employee gets defensive.
Summarize one strategy successful leaders implement to inspire a culture of continuous and ongoing improvement through relentless feedback.

This webinar is sponsored by the Healthy Workforce Academy.

Webinar Date:

October 18, 2023 1-2pm EST

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Here's what attendees say about our webinars:

“Wonderful presentation to discuss bullying among nurses, but more importantly providing real answers and resources to address and mitigate behaviors. Empowering nurses with the platform and knowledge to advocate for each other and ourselves is exactly what we need to move forward toward using that power to influence others. I would highly recommend Dr. Thompson's presentations, podcasts, [and] YouTube videos to anyone who works with people.”

“Renee is so insightful, and knowledgeable about eradicating bullying and incivility in the workplace and supporting our new grads! In the short time that I have been working with HWI I have learned so much about how I can be the change my facility needs!”

“I first heard Renee present a seminar on "How to Address Disruptive Behavior" and I've been following her ever since. The trends and topics RT spoke about at that seminar paralleled the experiences I've had in my industry (service and hospitality). At the core of RT's insight and teachings, I've found that the messaging is universal. If you work with others in any capacity; closely, intermittently, or even where there is a hierarchy, I urge anyone to spend some time listening to RT. She has insight that can simplify contentious situations you're going through and wisdom to get ahead of the game before those situations arise.”

“Dr Renee Thompson is an amazing speaker that has given me so many specific ideas. She has been instrumental in helping me to totally transform my unit from a toxic environment to a warm, welcoming, joyful place to work.”

“Our organization looks to the Healthy Workforce Institute as an expert on education related to healthy work environments and a leader in actionable strategies the workforce can take to make our work environments healthier and safer!”

“Dr. Renee Thompson’s webinars are down to earth and very useful. She offers practical advice and strategies that can be implemented immediately.”

“Loved this webinar. It provided insight into a topic that is emerging into healthcare and causing staff to leave their profession. Dr. Renee Thompson and Dr. Mitch Kusy provided effective strategies staff can use to identify and safely diffuse abusive situations while providing care to the patients in need. I highly recommend this webinar to anyone in the healthcare field.”

“I recently started attending the Healthy Workforce Academy seminars because I needed inspiration, motivation, and ideas! The content is applicable, understandable, and easily implemented. I have walked away with several ideas, a motivation to make change and inspire others to do the same. I have recommended the seminars to my direct reports and colleagues - Highly Recommend!!”

“Do you want to grow, learn, and lead? If so, I encourage you to attend any of Renee’s webinars. I have found that her publishing endeavors also provide great insight, as well as, utilizing her many tools and scripts. These resources help you to recognize and mitigate difficult situations. Her practical solutions can be effortlessly applied with just a little practice. Be a #ChangeAgent who possesses wisdom, courage, integrity, and kindness to create healing environments for your colleagues and the patients! “

"Renee's work is so vital for today's environment. I am quite sure every healthcare system is experiencing an uptick in volatile behavior. It is great to learn different ways to approach this and have our patients and staff feel safe."

“Dr. Renee Thompson's webinars are down to earth and very useful. She offers practical advice and strategies that can be implemented immediately.”

“Renee is amazing! She is inspiring and encouraging! I walked away from her webinar with tools that I could put to use immediately. I cannot wait to learn more from her.”

“Excellent presentation and advice for leaders managing new challenges in the workforce.”

"In my experience, I have found that leaders often ignore bullying and incivility. Having straightforward and actionable strategies to deal with bullying, incivility, and abuse is just what leaders need, and I have found the resource materials and webinars extremely helpful. Thank you."

"This webinar was incredibly practical and helpful! I better understand my own reactions to challenging families, and I have practical scripting in how to respond in a professional yet clear manner. The Healthy Workforce Institute never disappoints!"

"Loved this webinar. It provided insight into a topic that is emerging into healthcare and causing staff to leave their profession. Dr. Renee Thompson and Dr. Mitch Kusy provided effective strategies staff can use to identify and safely diffuse abusive situations while providing care to the patients in need. I highly recommend this webinar to anyone in the healthcare field."

"I attend a lot of webinars and yours was THE best. The content you and your co host, Dr. Mitch Kusy, delivered about patient and family abuse was evidence-based, practical, and actionable. You were engaging and so natural."

"I have been a nurse for 42 years and a leader for 18 years. I have learned a new skill with every webinar I have attended sponsored by the Healthy Workforce Institute. Thank you for providing engaging and necessary support."

“Renee really knows her audience as well as her subject matter. She's a clear, succinct and empathic presenter and offered a great many useful and easy to implement strategies in a short space of time. I'm now confident I'll be able to diffuse many an issue before it even escalates into a problem. Thank you!”

"The Healthy Workforce Institute provides tangible, easy-to-understand principles and tools that you can apply as a leader to improve culture immediately. The most recent webinar on speak up culture was just that. As a leader in the zoological industry, there are many parallels between nursing and zookeeping, and I’m happy to have found this resource."

“Renee provides practical solutions [webinar] to difficult problems from someone who has obviously ‘been there.’ Resources are spot on, topics are timely, and presentations are engaging for both leaders and frontline team members.”

“Renee's version of Gossip and Drama in the workplace is so spot on. When someone hears this seminar, they will automatically think of how they are themselves and as we all know, everyone can make an improvement to themselves.”

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These webinars are sponsored by the Healthy Workforce Academy.