Have you ever hired a nurse whom you thought was a great hire? She had experience, was certified, and seemed to possess excellent clinical skills.
Leaders know that high reliability is necessary in healthcare, where the consequences of error are high, and margin of error is low. But how do
I’ve learned over the years that healthcare organizations need to do a better job equipping their front line leaders with the skills, strategies, and core
Malaya is the charge nurse on an inpatient oncology unit. She is loved by the patients but hated by her colleagues. She takes 4-5 smoke
Emily is a newer nurse manager, and it seems her organization, like many other organizations across America, is feeling the effects of the national nursing
As leaders, it sometimes feels like we are caught between a rock and a hard place – you can’t please your administrators and your employees
We all want to do a great job as a leader, and that means not hiring a bully. Have you ever interviewed someone whom you
“Accountability breeds responsibility” – Stephen Covey When I was a manager, I knew it was going to be a rough day anytime I walked onto
Eradicating bullying and incivility can no longer be left up to chance. What do you do if you’re a healthcare executive and your recent employee
You’re probably wondering what bullies have to do with Southwest Airline right about now. Let me elaborate. I travel 45 out of 52 weeks in
The role of the leader, or boss, is becoming more and more important in today’s complex world. We now have multiple generations working alongside each
Are you a leader dealing with burnout? Many years ago, I was the manager on a large medical unit and quickly realized that the majority
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