You’re the manager of a large surgical ICU. You have one assistant manager, 2 supervisors, and several charge nurses. When you meet with your leadership
There is an epidemic of bullying and incivility in healthcare, and it has to change. It not only affects morale and retention, but it also
Bullying and incivility in healthcare are problems. We’ve ALL heard the phrase “nurses eat their young” yet bad behavior continues. Why? Dealing with human behavior
Numerous studies show the negative impact bullying and incivility have on individuals, healthcare organizations, and patients. Just like a virus, bullying and incivility spread, leaving
Life isn’t meant to be lived alone. Not only do we need food and shelter to survive, but we also need socialization. In fact, the
For the last year, Janet wondered if she made the right decision by promoting one of her experienced nurses, Erik, into the assistant manager role.
Over the last 10 years, I’ve talked with many healthcare leaders about their attempts to hold employees accountable for professional behavior. When they FINALLY decide
Since starting my company in 2010, I’ve worked with over 175 clients. How I’ve served them all varies. From giving a keynote at a conference
Have you ever worked with someone who complained constantly? I bet you have. I remember a small group of nurses on the first unit I ever worked.
October is National Bully Prevention month. While the world focuses on how to stop bullying in schools, communities, and of course, the workplace, last year
Have you ever hired a nurse whom you thought was a great hire? She had experience, was certified, and seemed to possess excellent clinical skills.
One of the managers I’ve been working with (within my consulting practice) shared that one of his new nurses ran off the unit crying at
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