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  • Leadership, Professional Development

Enhancing the Patient Experience: 5 Things Nurses Should Never Say

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Leadership

Enhancing the Patient Experience: 5 Things Nurses Should Never Say

Disruptive behaviors in healthcare impact the employees, the environment, and the patient experience. Thousands of healthcare employees over the years have experienced or witnessed incidents of bad behaviors in the workplace by their colleagues. These...
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Bullying

Coffee & Conversations About Nurse Bullying

Nurse-to-nurse bullying is a huge problem. Almost every day of my life a nurse reaches out to me asking for help. I receive messages on Facebook, via LinkedIn, through email, text, and phone messages. These nurses...
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Bullying

Workplace Incivility: The Slow Death of the Nursing Profession

Workplace Incivility is a big problem everywhere, not just in the nursing profession! Incivility is defined as rude or unsociable speech or behavior. Someone cuts in front of you while you’ve been waiting in line...
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Bullying

Cyber Bullying: Harassment in the Information Age

Bullying doesn’t just exist on playgrounds.  Thirty-five percent of adults in the US report being bullied at work – approximately 54 million workers.[1]  This is a scary number when you consider that cyber bullying is...
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Bullying

THE DIFFERENCE BETWEEN BULLYING & INCIVILITY

I frequently get asked by organizations to help them eliminate workplace bullying. The conversations we have are always about BULLYING – the physicians bullying the nurses, the nurses bullying each other and the support staff,...
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Bullying

Disruption, Incivility, and Bullying. What’s the Difference?

Disruptive behavior, bullying, incivility, disrespectful behavior, etc. all describe basically the same thing – bad behaviors that should never occur in healthcare. Although similar, there are subtle but clear differences. Disruptive behavior Disruption means to...
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