You’re the manager of a large surgical ICU. You have one assistant manager, 2 supervisors, and several charge nurses. When you meet with your leadership
There is an epidemic of bullying and incivility in healthcare, and it has to change. It not only affects morale and retention, but it also
An epidemic of bullying and incivility exists in healthcare that affects employee morale and turnover. Bullying also affects patient outcomes. The problem is that front
Do you remember when medical care centered on the physician? When patients never questioned their treatment, couldn’t name the medications they were on (I take
Life isn’t meant to be lived alone. Not only do we need food and shelter to survive, but we also need socialization. In fact, the
Over the last 10 years, I’ve talked with many healthcare leaders about their attempts to hold employees accountable for professional behavior. When they FINALLY decide
Since starting my company in 2010, I’ve worked with over 175 clients. How I’ve served them all varies. From giving a keynote at a conference
Have you ever worked with someone who complained constantly? I bet you have. I remember a small group of nurses on the first unit I ever worked.
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