Eradicating Bullying & Incivility: Essential Skills for Healthcare Leaders – Online Course
When disruptive behaviors go unaddressed in healthcare, bad things happen to patients and employees. However, many front line leaders struggle to set behavioral expectations and hold employees accountable for professional behaviors.
To make matters worse, organizations may not include adequate training and education for their leaders to help them address incidents of bullying and incivility. As a result, leaders face low retention, poor morale, and decreasing employee AND patient satisfaction scores.
The good news is we’ve created a course to provide leaders with the skills and tools they need to confidently address disruptive behaviors even if their organization doesn’t offer this training.
This program is a self-study course designed with the busy nurse leader in mind.
In this course, you will…
• Recognize the characteristics of bullying and incivility
• Develop the skills needed to confront and eliminate disruptive behaviors
• Establish behavioral expectations and action steps to address future incidents
The EBI course is your essential first step in being able to recognize, address and eradicate the prevalent, disruptive behaviors that are undermining your workforce culture.
Please note: Access to the course is for 1-year. Participants receive 5 contact hours and a certificate of completion.
“As a very experienced nurse leader, I thought I was good at addressing incivility in my department. This course taught me skills that I can now teach my managers and supervisors to use that will ultimately help our department become even better. There always seems to be that handful of individuals who take up the majority of your time as a leader and this course will not only teach you how to address the issues but will give you the skills to gain time in your day to focus on your high achievers and your patients. You will love this course!”
Gina Smock, MBA, BSN, RN, NEA-BC
Regional Director, Emergency Services
Baylor Scott & White Health – Temple Region
“I would strongly recommend Renee’s Eradicating Bullying and Incivility course to any manager, new or experienced. We are never too experienced to see things in a different way or better ways to handle situations. I have been in my current position for 15 years. This course has made me feel more energized about my role than I have in a while.”
Chris Majors, BSN, RN
Manager, Level 3
Heritage Valley Health System