Summary
In this special episode of the Coffee Break Podcast, Dr. Renee Thompson sits down for a heartfelt and eye-opening conversation with one of the most important people in her life – her daughter, Kaitlin Hicks.
Kaitlin, who currently serves as the Senior Program Coordinator of Clinical Education in the Doctor of Physical Therapy Program at Duke University and also as HWI’s Certification Program Manager, shares a powerful story from her time as a middle school teacher. After dealing with a passive-aggressive colleague who made public jabs and undermined her confidence, Kaitlin did what most daughters do – turned to her mom, Renee, for advice – and what she got was a simple script that helped her finally stand up for herself.
Whether you identify as a fawner, a freezer, or someone who just wants to feel more confident speaking up, this episode is packed with relatable insights and practical advice to help you stand your ground while still showing respect.
About Kaitlin Hicks:
Kaitlin Hicks is the Certification Program Manager at the Healthy Workforce Institute and the Senior Program Coordinator of Clinical Education in the Doctor of Physical Therapy Program at Duke University. With a background in education and years of experience supporting student success, Kaitlin is passionate about helping others find their voice and build confidence – especially in difficult situations. Outside of work, she enjoys walks with her two young daughters, hot yoga, and finding joy in the little things (especially if it involves Starbucks or Target!).
Things You’ll Learn
- How scripting builds confidence in the face of disruptive behavior
- Why “fawning” is a common people-pleasing response – and what to do instead
- Kaitlin’s personal story of standing up to a passive-aggressive colleague
- How scripting is being used to empower students in clinical training
- Practical “back pocket” phrases to use in real-world situations
- The importance of practicing assertiveness – one script at a time
Resources & Links
- Connect with Kaitlin on LinkedIn
- Email Kaitlin at [email protected]
- 🎥 Watch Kaitlin’s original Coffee & Conversations video interview
- Grab your free copy of our 33 Scripts to Address Disruptive Behavior — Download here
- Renee’s book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders — Get your copy
- Renee’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work — Get your copy
- Eradicating Bullying & Incivility eLearning Program — Learn more
Have a question for Renee?
Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode!
Exciting News! We’ve been featured on MillionPodcasts – a hand-curated database of amazing podcasts across various categories – in their Best 70 Healthcare Leadership Podcasts. They have also featured our podcast in their 70 Best Compassionate Leadership Podcasts, 20 Best Toxic Workplace Podcasts, and 25 Best Workplace Bullying Podcasts list.
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Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.
