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Leaders need to listen more and talk less, especially when dealing with conflicts among their organization’s members.
In this episode, Dr. Becky Hartley, a healthcare leader who is the Assistant Vice President of Surgery at Shannon Medical Center in San Angelo, Texas, talks about strategies to deal effectively with conflict inside a healthcare organization. Becky shares her story of when she almost quit nursing because of work incivility and how those early challenges prompted her to help in creating better healthcare cultures. Although we all have bullying tendencies, as Becky highlights, she stresses the importance of asking for feedback and getting behind the other person’s eyeballs. Moreover, she offers three powerful ways to enhance healthcare staff relationships, and dramatically decrease bullying and conflict among co-workers: self-reflection, mentorship, and finally, helping the team come up with accountability standards. Engaging in fun activities that demand everyone’s attendance is also a great way to build rapport and respect.
To learn more about the right ways to deal with conflict within your organization, tune in to this episode with Becky Hartley!
Becky Hartley is a healthcare leader with 25 years of experience related to perianesthesia, med-surg, and emergency department nursing. She is also highly qualified with regard to trauma case management and clinical education. She currently serves as the Assistant Vice President of Surgery at Shannon Medical Center in San Angelo, Texas.
Becky was the president of Pennsylvania Perianesthesia Nurses and has presented both nationally and locally.
Her contribution to the healthcare leadership sector has been significant, and this recognition is evident in her status as a finalist for the Pennsylvania Nightingale Award for Manager Leader. She too was previously awarded Manager of the Year and Educator of the Year at Lancaster General Health, where she worked for almost 19 years.
According to Becky, the best way to shape the healthcare industry’s future is to make the most of the situation in which you find yourself, or in Renee Thompson’s words, “to bloom where you are planted.”
Her ability to take a healthcare organization where negativity and incivility prevail, and turn it into one where positivity and growth are the norm is unparalleled. She is also a voracious reader, and her library is filled with volumes upon volumes of knowledge.
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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