Summary
In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson answers three powerful questions from nurse leaders about the behavioral challenges they face daily. Renee shares practical strategies and proven scripts to help leaders navigate emotional reactions to feedback, foster peer-to-peer accountability, and coach their teams instead of constantly solving problems for them.
Whether you’ve ever faced an employee who gets defensive, wondered how to stop the tattling and start empowering peer feedback, or felt the strain of being the constant problem-solver for your team, this episode is packed with real-life stories and advice you can use today.
About Dr. Renee Thompson
Dr. Renee Thompson is a sought-after speaker, author, consultant, and leading authority on creating healthy workforces by eliminating bullying and incivility. With more than 31 years as a clinical nurse, nurse educator, quality manager, and nurse executive, Dr. Thompson is a leading authority on workplace bullying and incivility and spends the majority of her time working with healthcare leaders who want to cultivate a healthy workforce.
Renee is the CEO and Founder of the Healthy Workforce Institute and has been repeatedly published, interviewed, and awarded for her work to eradicate disruptive behaviors in healthcare. In 2020, the Joint Commission invited Renee to become a member of their Workplace Violence Technical Advisory Panel. She has been published in numerous nursing journals and is a frequently invited guest on radio, podcasts, webinars, and online social media platforms.
In 2016, Renee received the Nursing Excellence Award as a nurse entrepreneur to honor her work to eliminate workplace bullying. She received the first Outstanding Nursing Alumni for Excellence in Leadership Award and Distinguished Alumni recognition from her alma mater and was a finalist in the Healthcare Heroes Awards as a Healthcare Provider. Her blog has won numerous awards as a Top Nursing Blog “must-read” by the online nursing community, and her anti-bullying videos are viewed by healthcare organizations around the world. Renee is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation.
In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to the global online healthcare community. In 2022, she was identified as one of the top 5 Nurse Influencers on LinkedIn. Also, in 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare.
Renee has a Master’s degree in Nursing Education and a Doctorate of Nursing Practice from the University of Pittsburgh.
Things You’ll Learn
- Why defensiveness is a natural response to feedback – and how to manage it effectively.
- Simple scripts to shift from tattling to peer-to-peer accountability.
- How the “one problem – three options – one recommendation” coaching model builds empowered problem-solvers.
- The real reason some people can’t handle feedback – and why that might be a blessing.
- Why circling back after feedback is the most important part of the conversation.
Resources & Links
- Connect with and follow Dr. Renee Thompson on LinkedIn.
- Learn more about the Healthy Workforce Institute on their LinkedIn and website.
- Win at the Employee Blame Game – Article
- Harvard Business Review: Who’s Got the Monkey?.
- Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say
- Check out Renee Thompson’s book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!
- Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!
- Learn more about the Eradicating Bullying & Incivility eLearning Program here!
Have a question for Renee?
Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode!
Exciting News! We’ve been featured on MillionPodcasts – a hand-curated database of amazing podcasts across various categories – in their Best 70 Healthcare Leadership Podcasts. They have also featured our podcast in their 70 Best Compassionate Leadership Podcasts, 20 Best Toxic Workplace Podcasts, and 25 Best Workplace Bullying Podcasts list.
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Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.
