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EP 86:

EP 86: Q&A with Renee: Defensive Employees, Peer Accountability, and Coaching Instead of Fixing

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Q&A Episode

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In This Episode

In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson answers three powerful questions from nurse leaders about the behavioral challenges they face daily. Renee shares practical strategies and proven scripts to help leaders navigate emotional reactions to feedback, foster peer-to-peer accountability, and coach their teams instead of constantly solving problems for them.

Whether you’ve ever faced an employee who gets defensive, wondered how to stop the tattling and start empowering peer feedback, or felt the strain of being the constant problem-solver for your team, this episode is packed with real-life stories and advice you can use today.

About Dr. Renee Thompson

Dr. Renee Thompson is a sought-after speaker, author, consultant, and leading authority on creating healthy workforces by eliminating bullying and incivility. With more than 31 years as a clinical nurse, nurse educator, quality manager, and nurse executive, Dr. Thompson is a leading authority on workplace bullying and incivility and spends the majority of her time working with healthcare leaders who want to cultivate a healthy workforce.
Renee is the CEO and Founder of the Healthy Workforce Institute and has been repeatedly published, interviewed, and awarded for her work to eradicate disruptive behaviors in healthcare. In 2020, the Joint Commission invited Renee to become a member of their Workplace Violence Technical Advisory Panel. She has been published in numerous nursing journals and is a frequently invited guest on radio, podcasts, webinars, and online social media platforms.
In 2016, Renee received the Nursing Excellence Award as a nurse entrepreneur to honor her work to eliminate workplace bullying. She received the first Outstanding Nursing Alumni for Excellence in Leadership Award and Distinguished Alumni recognition from her alma mater and was a finalist in the Healthcare Heroes Awards as a Healthcare Provider. Her blog has won numerous awards as a Top Nursing Blog “must-read” by the online nursing community, and her anti-bullying videos are viewed by healthcare organizations around the world. Renee is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation.
In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to the global online healthcare community. In 2022, she was identified as one of the top 5 Nurse Influencers on LinkedIn. Also, in 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare.
Renee has a Master’s degree in Nursing Education and a Doctorate of Nursing Practice from the University of Pittsburgh.

What You'll Learn
  • ✓ Why defensiveness is a natural response to feedback – and how to manage it effectively.
  • ✓ Simple scripts to shift from tattling to peer-to-peer accountability.
  • ✓ How the “one problem – three options – one recommendation” coaching model builds empowered problem-solvers.
  • ✓ The real reason some people can’t handle feedback – and why that might be a blessing.
  • ✓ Why circling back after feedback is the most important part of the conversation.
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