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Civility isn’t just a nice-to-have — it’s a must for creating healthy work environments.
In this episode, I sit down with Dr. Cynthia Clark, Founder of Civility Matters, Professor Emeritus at Boise State University, to unpack the evolving definition of civility in healthcare and beyond. From decades of research and a global concept analysis, Cindy shares what’s changed — and what hasn’t — when it comes to understanding incivility, how perception shapes our experiences at work, and why leadership plays a vital role in setting the tone. We dig into the power of emotional intelligence, co-creating behavioral norms, and Cindy’s model: the Continuum of Workplace Aggression. And yes, we even talk about eye-rolling.
If you’re a healthcare leader trying to figure out how to address disrespectful behaviors, you’ll want to tune in to learn real-world strategies that you can implement today.
About Dr. Cynthia Clark:
Dr. Cynthia Clark is Founder of Civility Matters, Professor Emeritus at Boise State University, and a world-renowned expert on fostering civility in work and learning environments. A nurse/therapist by background, she’s developed theory-driven interventions and empirical assessments used in 32 countries. Dr. Clark’s work has transformed how we understand and tackle incivility — and how we can build cultures of respect and belonging. She’s a fellow of the American Academy of Nursing and the NLN Academy of Nursing Education, and a member of the ANA Professional Panel on Incivility and Bullying in Nursing.
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