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A workplace leader has to inevitably deal with conflict, and here are some tips that will be extremely helpful for it.
In this episode, Randy Keirn, a leadership development instructor and President of Fully Involved Consulting, talks about leadership and conflict management with CLEAR Rx, a concise five-step process. Randy discusses his journey of becoming a leader and dealing with conflicts among his team members, emphasizing the importance of effective conflict resolution strategies. His CLEAR Rx method stresses the importance of identifying conflicts by articulating the issue and inviting input from those involved and actively listening to them, followed by setting clear expectations and actions to address the conflict between the parties, and finally reviewing the plan and documenting it. He also discusses mediation and the role of leaders in facilitating conflict resolution, providing valuable insights and practical advice on managing conflicts and improving leadership skills in a professional setting.
Don’t miss this insightful conversation about leadership and conflict management tools with Randy Keirn!
Randy Keirn is a leader and training professional with over 30 years of experience in Fire Services and Healthcare. He currently serves as a District Chief on shift and EMS Division Chief for Lealman Fire District in Pinellas County, Florida. He served as the Department’s Training Officer for 11 years and was honored as the 2010 State of Florida Fire Service Instructor of the Year.
While working full-time for the fire department, Randy also worked as a Registered Nurse in the Emergency Room and Intensive Care Units for both Adult and Pediatric Hospitals.
His company, Fully Involved Consulting, Inc., specializes in achieving results in the areas of Effective Communications, Conflict Management, Leadership Development, and Cultural Transformation through training, facilitating, and coaching. He has developed and facilitated programs throughout the U.S. and internationally.
He is an active member of the National Speakers Association – Central Florida Chapter, where he has served in numerous leadership roles in his local chapter and nationally. In 2015, he earned the prestigious designation as a Certified Speaking Professional (CSP).
Randy is a lifelong learner. He is a Results Certified Coach, has a Masters Degree in Public Administration, Graduate Certificate in Nonprofit Management, Bachelor of Science in Nursing, Fire Service Instructor III, Fire Inspector, Registered Nurse, and Paramedic. He is a Master Trainer for the Conflict Dynamics Profile and is MBTI Certified.
Randy strives to “Ignite the Courage Within” organizations, teams, and individuals.
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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