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What if your organization’s core values weren’t just words on a page but guiding principles that shaped every interaction, decision, and outcome?
In this episode, Dr. Anne Gross, Senior Vice President of Patient Care Services and Chief Nursing Officer at Dana-Farber Cancer Institute, discusses the importance of aligning an organization’s mission, vision, and core values with daily practices to foster a culture of compassion, respect, and inclusion. Dr. Gross explains how her department in nursing and patient care services actively interprets institutional values into meaningful behaviors, ensuring employees embrace them authentically. This involves equipping leaders and staff with communication tools to address challenges, reinforce positive behaviors, and uphold a culture of belonging. She highlights interdisciplinary team-building initiatives, staff engagement through listening tours, and the development of practical solutions to enhance the work environment, which also positively impacted patient care and retention. Dr. Gross emphasizes starting small, collaboratively identifying core values, and integrating them into strategic plans and goals to create an evolving, value-driven culture.
Tune in as Dr. Renee Thompson and Dr. Anne Gross explore actionable strategies to bring core values to life, empower leaders, and create a thriving, inclusive workplace culture!
About Dr. Anne Gross
Dr. Gross is responsible for clinical and research nursing practice at Dana-Farber Cancer Institute across the in-patient, outpatient, and community practice settings. She also oversees the Center for Clinical and Professional Development, the Cantor Center for Nursing and Patient Care Services Research, and other clinical services and departments.
Her professional contributions have assured patient access to healthcare services and strengthened interdisciplinary teamwork, resulting in changes that have improved the patient/family experience and the quality/safety of oncology care. Since joining Dana-Farber in 2002, she has led implementations of a primary nursing and shared governance model, a residency program for newly licensed nurses, and secured funding to train the next generation of oncology nurses. She has supported inclusion, diversity, and equity programs and promoted positive practice environments focused on relationship-based care.
Nationally, she has translated improvements to oncology practice through leadership in initiatives and committees in the Oncology Nursing Society, the National Cancer Center Network, the American Society of Clinical Oncology, and the National Cancer Institute Comprehensive Cancer Center Nurse Executive Group. She has consulted with organizations around the world.
She serves on several National Boards and Committees and is a Fellow in the American Academy of Nursing.
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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