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How do you confront an employee about toxic behavior when you’ve never seen it firsthand but keep hearing about it from others?
In this episode, Dr. Renee Thompson explains how leaders can address unprofessional behavior reported by others, even if they haven’t witnessed it themselves. She advises believing trusted reports, confronting the employee directly, and acknowledging that while the behavior wasn’t seen, it is credible. Dr. Thompson warns of challenges like defensiveness or distractions during the conversation and suggests notifying HR beforehand to stay prepared. Leaders should focus on the employee’s behavior without getting sidetracked and ask open-ended questions to encourage a response. Ultimately, she stresses the importance of addressing disruptive behaviors promptly to maintain a respectful workplace and set clear expectations.
Tune in and discover practical strategies for addressing hidden workplace issues and managing difficult conversations with employees!
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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