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Leaders should encourage detailed accounts to unearth the essence of any issue between co-workers in order to facilitate effective solutions by pinpointing the root cause.
Today, Dr. Renee Thompson delves into the nuanced dynamics of workplace disputes, focusing on the ever-challenging “he said, she said” scenarios many dread. With her practical and evidence-based strategies, she equips listeners with tools to assess truth, maintain professionalism, and uphold a respectful work culture in healthcare settings. From identifying biases to handling mediation and setting future expectations, Dr. Thompson shares insights to help resolve conflicts more effectively. Throughout this conversation, she provides plenty of insights for leaders to foster a respectful work culture within their teams.
Join this episode and explore how to avoid pointing fingers toward just finding who is right.
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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