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Leaders who prioritize presence and approachability can significantly enhance trust and loyalty within their teams, leading to a transformative impact.
In this episode, Lauren Smith, CNO at Saint Alphonsus Health System, shares her journey of fostering respect and safety amongst her colleagues, reshaping the work culture around her into one of empathy and engagement. She shares practical tips on how she’s using her own personality and vulnerabilities as strengths to bond with her teams and create an environment where everyone feels heard, valued, and part of a united front. Throughout this conversation, Lauren shares how she created the “CNO office hours” to bridge the gap between leadership and staff, ensuring that communication is not just top-down but a shared experience. She explains how, with a focus on relational rounding and being present, she’s shown that true leadership is about rolling up your sleeves and standing shoulder-to-shoulder with your team.
So pour yourself a cup of your favorite brew and listen in as we uncover the secrets to a healthier, where the cycle of bullying and incivility is replaced with trust and collaboration.
Lauren Smith, MSN, RN is serving in a dual senior nursing leadership role as the Saint Alphonsus Health System (Idaho and Oregon) and Regional Medical Center Chief Nursing Officer (Boise, Idaho). In her role, Lauren is responsible for the clinical and administrative leadership, planning, monitoring, and evaluation of safe, high-quality patient care across the four Saint Alphonsus hospitals. Lauren is known throughout southern Idaho as a dedicated, highly effective senior-level nursing leader. She has over 23 years of nursing experience in critical care, performance and process improvement, risk management, and clinical operations in both hospital and ambulatory-based settings. Lauren holds a Bachelor of Science in Nursing from Boise State University and a Master of Science in Nursing from Western Governors University.
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