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Empowering healthcare leaders with essential skills and tools is crucial for addressing disruptive behavior and fostering a positive work culture.
In this episode, Amy Visser-Lynch, Chief Nursing Officer at Mt. Ascutney Hospital and Health Center, discusses her approach to addressing disruptive behavior and cultivating a healthier work culture in the healthcare setting. She emphasizes empowering leaders with the necessary skills and tools, sharing her personal journey in her first executive role and the challenges she faced. Throughout this insightful conversation, Amy touches upon the importance of external partnerships, the implementation of leadership retreats, regular meetings to address challenges, and the shift from manager-led to team-led accountability. She also highlights the ongoing commitment to skill development and the need to take a stand against normalized disruptive behavior for the benefit of organizational resilience and overall well-being.
Tune in to learn more about the impact of disruptive behavior on staff morale and patient care!
Amy Visser-Lynch, MSN, RN, CENP, serves as the Chief Nursing Officer at Mt. Ascutney Hospital and Health Center (MAHHC), a position she assumed in January 2019. Prior to being appointed to this position, Amy was the Director of Staff Education and also served as the Hospital’s Director of Outpatient Clinical Practice and as Interim Emergency Department Manager. Over the years, she has worked in a variety of settings, from academia to hospitals and other care settings, such as long-term and primary care. She was partial to the emergency room setting, where she also discovered her love to educate others and elevate those around her. Her optimism and service to others is what drew her to the nursing profession, where she continually builds on her knowledge as a lifelong learner.
Amy is passionate about employee recognition and satisfaction and continually strives to provide and support a work environment free from bullying and incivility. Amy has partnered with the Healthy Workforce Institute and the International DAISY Awards recognition program to elevate the skills of her nurse leaders and improve employee satisfaction outcomes.
She is a graduate of Florida Keys Community College and Walden University, where she earned her Master of Science in Nursing with a concentration in education. She later continued her education by pursuing and receiving her Certified Executive Nursing Professional certification. In her spare time, Amy participates in a rowing team and enjoys spending time with her family.
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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