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Survey results don’t change culture. What leaders do with them does.
In this episode, Dr. Renee Thompson shares practical strategies for healthcare leaders navigating difficult survey results and uncertainty about the next steps. Drawing from her experience as a nurse manager, she explains why leaders often take poor feedback personally, how delayed communication erodes trust, and why teams disengage when surveys never lead to visible action. Renee outlines a clear approach for moving forward by sharing results early, focusing on five key metrics, involving staff in prioritizing improvements, and maintaining consistent communication to demonstrate progress. She also emphasizes that culture change cannot rest solely on leadership, because when staff are included in the solution, survey data becomes a powerful tool for trust, accountability, and meaningful improvement.
Tune in to learn how to turn survey results into action, rebuild trust, and empower your team to help create a healthier work culture.
About Dr. Renee Thompson:
Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams.
Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy.
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