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In a healthcare environment where complexity, uncertainty, and burnout have become the norm, leaders need more than better tactics. They need a different way of thinking.
In this episode, Dr. Michael Hein, Senior Vice President at MEDI Leadership, executive coach, and author of Shifting Toward Unorthodoxy, explores why traditional leadership models no longer serve today’s healthcare systems. He explains how leaders often respond to uncertainty by reaching for control, whether through policies, procedures, or rigid decision-making, but that instinct can slowly erode autonomy and damage relationships. Dr. Hein shares why leadership today is less about having the right answers and more about creating the conditions for people to discover useful answers together. He also dives into the power of curiosity, the importance of inner work, and the difference between control and influence in shaping healthy, high-functioning teams.
Tune in for a thoughtful conversation on leading with humility, curiosity, and courage in a healthcare system that demands a more human-centered approach.
About Dr. Michael Hein:
Dr. Michael Hein is Senior Vice President at MEDI Leadership, where he coaches healthcare leaders and supports leadership development in complex care environments. He is an executive coach, physician, former chief medical officer, educator, and author of Shifting Toward Unorthodoxy: Ten Unconventional Mindsets That Help Healthcare Leaders Succeed in a Complex World. Across his career, he has served in executive leadership roles in healthcare systems, led large-scale transformation initiatives, and helped organizations build more adaptive, high-performing cultures. His background spans clinical care, academic medicine, public health collaboration, healthcare innovation, and physician leadership
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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