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In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Katherine Virkstis, Chief Clinical Officer at Get Well, to talk about the intersection of patient experience, staff well-being, and healthy workplace culture.
Katherine shares Get Well’s inspiring origin story, which was founded by a patient who believed every person should be treated like a VIP, and how their digital tools now empower patients, reduce cognitive burden on staff, and foster joy in care delivery. She also explains how innovations like automated documentation, real-time feedback, and a digital kindness pledge are not just transforming patient experience, but also strengthening work cultures and reducing workplace aggression.
You’ll hear practical strategies leaders can use right now to reduce stressors, support their teams, and create a safer, more respectful environment for both staff and patients.
About Dr. Katherine Virkstis:
Dr. Katherine Virkstis is the Chief Clinical Officer at Get Well, where she leads clinical strategy and customer success to help hospitals and health systems provide high-quality, personalized care. Previously, she served as Managing Director and Executive Research Partner at the Advisory Board, leading teams focused on best practices in clinical, operational, and workforce challenges. Katherine has authored over 70 publications, served on the Journal of Nursing Administration (JONA) editorial board since 2010, and is a member of AONL’s Leadership, Innovation, Technology, and Transformation Committee.
Fun fact: Katherine is also an avid tennis player and even serves as a ball kid at professional tournaments in Washington, D.C. – proving that joy and agility matter on and off the court!
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A leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare, with 31+ years of clinical and executive experience. One of only 30 nurses worldwide to earn the Certified Speaking Professional designation.
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