Summary
In this episode of the Coffee Break Podcast, Dr. Renee Thompson welcomes Patricia McGaffigan, President of the Certification Board for Professionals in Patient Safety at the Institute for Healthcare Improvement. Patricia has dedicated her career to advancing patient and workforce safety, and she brings powerful insights into why safety cannot just be a project or fleeting priority – it must be an organization’s purpose.
Together, Renee and Patricia explore the deep connection between patient safety and workforce well-being, the importance of shifting leadership mindsets, and practical strategies organizations can adopt to hardwire safety into their culture. Patricia also shares tools and frameworks leaders can start using immediately, including the National Action Plan, a new workplace violence reporting framework, and IHI’s Joy in Work framework.
Listeners will walk away with a clearer understanding of how every interaction impacts safety and why creating safer workplaces requires action at both the system and individual levels.
About Patricia McGaffigan:
Patricia McGaffigan, MS, RN, CPPS, CPHFH, is President of the Certification Board for Professionals in Patient Safety and Senior Advisor for Safety at the Institute for Healthcare Improvement. She serves as co-chair of the National Steering Committee for Patient Safety, senior sponsor for the Lucian Leape Institute, and Well-being Commissioner for ANCC’s Pathway to Excellence. A nationally recognized speaker and IHI Fellow, Patricia has received numerous awards, including the AACN Lifetime Member Award, and has been named to Becker’s Patient Safety Experts to Know list.
Known as a dynamic and engaging speaker, Jeff presents nationally and internationally on topics of leadership, culture, and patient experience. Fun fact: Jeff has attended three Stanley Cup Finals where first-time teams won the championship!
Things You’ll Learn
- Why patient safety and workforce safety must be treated as inseparable
- How Paul O’Neill’s leadership at Alcoa transformed thinking about workforce safety
- The broader definition of safety – beyond physical harm to include psychological well-being and respect
- Why leaders must shift from viewing safety as a project to making it their organization’s purpose
- Practical tools and frameworks leaders can use now, including the National Action Plan and workplace violence reporting framework
Resources & Links
- Connect with Patricia on LinkedIn: linkedin.com/in/patricia-mcgaffigan-8516037
- Email Patricia: [email protected]
- Safer Together: National Action Plan to Advance Patient Safety – Download here
Framework for Standardized Data Collection of Workplace Violence Incidents – Learn more - Preventing Verbal and Physical Violence Toolkit – Access here
- Through the Eyes of the Workforce – Lucian Leape Institute Report
- IHI Framework for Improving Joy in Work – Explore here
- Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say
- Check out Renee Thompson’s book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!
- Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!
- Learn more about the Eradicating Bullying & Incivility eLearning Program here!
Have a question for Renee?
Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode!
Exciting News! We’ve been featured on MillionPodcasts – a hand-curated database of amazing podcasts across various categories – in their Best 70 Healthcare Leadership Podcasts. They have also featured our podcast in their 70 Best Compassionate Leadership Podcasts, 20 Best Toxic Workplace Podcasts, and 25 Best Workplace Bullying Podcasts list.
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Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.
