Prefer audio? Listen & subscribe on
In this episode of the Coffee Break Podcast, Dr. Renee Thompson talks with Dr. Jeff Doucette, Senior Vice President & Chief Nursing Officer at Press Ganey about two urgent issues in healthcare today: the alarming rise in workplace violence and the critical role of nurse leader engagement.
Jeff shares insights from Press Ganey’s data on the alarming rise of workplace violence, revealing that three nurses are assaulted every hour in the U.S., and emphasizes why zero-tolerance cultures must start at the top. He also highlights the powerful connection between leader engagement and patient outcomes, offering strategies for creating safer, healthier, and more engaged work environments.
About Dr. Jeff Doucette:
Dr. Jeff Doucette is the Chief Nursing Officer at Press Ganey, where he helps clients transform the patient and caregiver experience by advancing safety, quality, workforce engagement, and nursing excellence. Jeff is a widely recognized and accomplished nurse leader with 30 years of experience spent largely in leadership and executive nursing roles. Previously, Jeff served as CNO at Thomas Jefferson University Hospitals in Philadelphia and was the inaugural Vice President of the Magnet Recognition Program® at the American Nurses Credentialing Center.
Known as a dynamic and engaging speaker, Jeff presents nationally and internationally on topics of leadership, culture, and patient experience. Fun fact: Jeff has attended three Stanley Cup Finals where first-time teams won the championship!
Email us to have your leadership question featured in an upcoming Q&A episode.
