Healthy Workforce Workshops

Educational, exciting, interactive workshops.

Retention, attrition, operating costs, and patient satisfaction are directly impacted by the health of your workplace culture.

Through our interactive workshops, we transform healthcare organizations by empowering leaders and employees to excel in their role and become agents of positive change.

The result is a work culture where everyone communicates with respect, conflict is minimized or non-existent, and individuals enjoy working together toward a shared vision.

Here are our most popular workshop topics:

  • Eradicating Bullying & Incivility

    CREATING A HEALTHY WORKPLACE BY ELIMINATING BULLYING & INCIVILITY
    Strategies for Healthcare Leaders


    Bullying and incivility are the leadership challenges of the 21st century. Yet, it is rare to find an organization that provides leaders with the essential skills needed to address and eliminate disruptive behaviors.

    This workshop has a 99% satisfaction rate, because it empowers healthcare leaders to RECOGNIZE bullying behaviors that undermine a culture of safety (not everything is bullying), DEVELOP the skills needed to confront and eliminate disruptive behaviors (bullying AND unprofessional), and TRANSFORM their organization into a nurturing, supportive, and professional workplace.

    Objectives:

    Participants will be able to…


    1. Recognize characteristics of bullying and incivility.
    2. Describe action steps to address and reduce incidents of bullying and incivility.
    3. Identify strategies to create a culture of civility and respect in the workplace.

    Format – This program can be delivered as a ½ day or full day workshop

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  • Preventing Workplace Violence

    KEEPING EMPLOYEES SAFE:

     

    Workplace Violence Prevention Strategies


    Right now, someone in your organization is experiencing workplace violence. She is not speaking up and you don’t know about it.

    That’s not okay.

    Beyond the unacceptable harm and suffering that this employee is facing, your organization is at risk too.

    Recently, in their April 2018 Sentinel Alert, The Joint Commission encouraged healthcare organizations to clearly define workplace violence, teach employees how to identify at risk patients earlier, and to adopt a simple reporting system.

    Healthcare organizations, therefore, have a responsibility to implement and maintain an effective workplace violence prevention program to keep their employees safe.

    This workshop presents a multilevel approach to prevent and reduce incidents of workplace violence. From the individual employee to unit, organization, community, and governmental actions, participants will learn prevention and intervention strategies to stop the violence and keep their employees safe.

    Objectives

    Participants will be able to…


    1. Identify 5 ways the individual employee can promote personal safety.
    2. List 3 strategies a unit can employ to prevent escalation of an agitated visitor or patient.
    3. Describe 5 actions an organization can take to comply with The Joint Commission recommendations to reduce workplace violence.

    Format – This program can be delivered as a ½ day or full day workshop

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  • From Conflict to Caring Community

    CALM-PERSPECTIVE-RESILIENT (CPR):
    The 911 Remedy To Interpersonal Conflict Management


    Interpersonal conflict among employees is one of the biggest stressors for healthcare leaders, yet we often don’t equip front line leaders with the skills they need to address conflict. As a result, they avoid, handle the situation poorly, or contribute equally to the conflict.

    Resolving interpersonal conflict is an essential skill all healthcare leaders need to develop. Patient’s lives depend on the leader’s ability to quickly identify and resolve destructive conflict that negatively impacts the delivery of care and to engage in healthy conflict that creates innovation and improves quality care.

    Objectives

    Participants will be able to…


    1. Identify ways to control emotional reactivity during conflict situations in the workplace
    2. Adopt a resilient approach to decrease conflict avoidance
    3. Implement six (6) actions that de-escalate, diffuse, and resolve conflict

    Format – This program is delivered as a ½ day workshop

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  • The Art & Science of Empowered Communication

    DEVELOPING EFFECTIVE COMMUNICATION SKILLS FOR A HEALTHIER WORKFORCE


    A study by Johns Hopkins reported that medical error is the 3rd leading cause of death in the United States. Ineffective communication was cited in most. Yet, we don’t often teach healthcare leaders and their employees the skills they need to optimize the way they communicate in a way that ensures the highest quality care AND protects patients. When healthcare employees fail to communicate effectively, they make mistakes. Therefore, communication skills may be as important, if not more important, than clinical skills.

    This workshop is designed to teach healthcare leaders and their employees the essential evidence based communication skills needed to effectively provide high quality, safe, and effective care to the patients they serve.

    Objectives:

    Participants will be able to…


    1. Develop assertive communication skills among the healthcare team.
    2. Incorporate body language techniques to strength team relationships.
    3. Create standards and systems that foster collegial relationships among the team.

    Format – This program can be delivered as a ½ day or full day workshop

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  • Facilitating Change Through Conscious Feedback

    THE POWER OF FEEDBACK:
    Strategies To Improve Employee Performance and Potential


    Effective feedback, both positive and negative, provides one of the most valuable influences on achievement and performance yet healthcare leaders don’t often learn effective feedback skills. Did you know that 72% of employees said that regular feedback would improve their performance and almost half of ENGAGED employees receive weekly feedback from their bosses? Yet many leaders rely on the dreaded yearly performance appraisal as their opportunity to give employees feedback. By then, it’s too late.

    This workshop is designed to teach healthcare leaders how to deliver positive and constructive feedback among a multi-generational workforce in a way that improves performance and helps grow their team.

    Objectives:

    Participants will be able to…


    1. Identify principles to deliver effective feedback among a multigenerational team.
    2. Describe positive and constructive feedback techniques.
    3. Empower and enhance peer-to-peer feedback among teams.

    Format – This program can be delivered as a 90-minute or ½ day workshop

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  • Harnessing Your People’s Emotional Intelligence

    HOW LEADERS CAN CREATE A SPEAK UP CULTURE BY DEVELOPING EMOTIONAL INTELLIGENCE IN THEMSELVES AND THEIR TEAMS


    Now more than ever healthcare leaders are stretched to their limits and feel pulled in multiple directions. They’re being asked to do more and more with less and less. As a result, leaders feel burned out, beat up, and therefore, don’t have the mental bandwidth to cultivate and sustain a healthy workforce.

    Leaders need our help.

    Studies show that leaders with high emotional intelligence are better able to mitigate the challenges of the healthcare environment. Even when stretched, these same leaders are empowered to cultivate high performing teams. By developing emotional intelligence in your leaders, you are providing a roadmap for their success and the success of their team.

    In this interactive workshop your leaders will learn how to enhance their emotional intelligence skills to build a psychologically safe, productive, and collaborative work culture.

    Objectives:


    1. Develop key emotional intelligence (EI) competencies that create a psychologically safe work culture
    2. Adopt a resilient mindset when faced with negative employees
    3. Implement five EI based strategies to build a cohesive, professional workplace culture

    Format – This program can be delivered as a ½ day or full day workshop

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