Healthy Workforce Workshops and Seminars
  • BULLYING INCIVILITY

    CREATING A HEALTHY WORKPLACE BY ELIMINATING BULLYING & INCIVILITY: STRATEGIES FOR HEALTHCARE LEADERS


    Bullying and incivility are quickly becoming the leadership challenges of the 21st century. Yet, it is rare to find an organization that provides leaders with the ongoing educating, training, and support to address and eliminate disruptive behaviors. This presentation is designed to provide healthcare leaders with the essential skills required to create a culture that rejects bullying and promotes professional practice.  With skilled leaders who know how to set behavioral expectations, hold their people accountable, model professional behavior, and engage, recognize, and influence staff, the result is a professional, supportive, and nurturing workplace where employees and the patients they serve, thrive.

    Bullying leaves nasty fingerprints on individuals, health-care organizations, the nursing profession, and patients. Its mark is damaging and long lasting. Leaders, therefore, have a responsibility to do their part to stop the cycle of bullying and incivility.  We can no longer afford to use silence as a strategy. It’s time for all of us to do our part to eradicate bullying!

    This 4-hour workshop has a 99% satisfaction rate, because it empowers healthcare leaders to RECOGNIZE bullying behaviors that undermine a culture of safety (not everything is bullying), DEVELOP the skills needed to confront and eliminate disruptive behaviors (bullying AND unprofessional), and TRANSFORM their organization into a nurturing, supportive, and professional workplace.

    Workshop Objectives:

    Participants will be able to…


    1. Recognize characteristics of bullying and incivility.
    2. Describe action steps to address and reduce incidents of bullying and incivility.
    3. Identify strategies to create a culture of civility and respect in the workplace.

    Format – This program can be delivered as a ½ day or full day workshop

  • ARE YOU IN DANGER?

    Are You In Danger?
    Meeting The Joint Commission Recommendations To Prevent Workplace Violence


    Right now, someone in your organization is experiencing workplace violence. She is not speaking up and you don’t know about it.

    That’s not okay.

    Beyond the unacceptable harm and suffering that this employee is facing, your organization is at risk too.

    Every healthcare leader wants their employees to feel safe at work. Yet, workplace violence in healthcare is on the rise. More and more, healthcare professionals face a variety of situations that pose threats to their health and personal safety. The spectrum of violence ranges from verbal assaults, threats, and burglary to actual physical violence and homicide.  More than 60% of all non-fatal assaults and violent acts occur within healthcare settings. The most common victims are nurses and nursing assistants.

    Recently, in their April 2018 Sentinel Alert, The Joint Commission encouraged healthcare organizations to clearly define workplace violence, teach employees how to identify at risk patients earlier, and to adopt a simple reporting system.

    Healthcare organizations, therefore, have a responsibility to implement and maintain an effective workplace violence prevention program to keep their employees safe.

    This workshop will present a multilevel approach to prevent and reduce incidents of workplace violence. From the individual employee to unit, organization, community, and governmental actions, participants will learn prevention and intervention strategies to stop the violence and keep their employees safe.

    Objectives

    Participants will be able to…


    1. Identify 5 ways the individual employee can promote personal safety.
    2. List 3 strategies a unit can employ to prevent escalation of an agitated visitor or patient.
    3. Describe 5 actions an organization can take to comply with The Joint Commission recommendations to reduce workplace violence.

    Format – This program can be delivered as a ½ day or full day workshop

  • CPR (CALM-PERSPECTIVE-RESILIENT) : 911

    CALM-PERSPECTIVE-RESILIENT (CPR):
    THE 911 REMEDY TO INTERPERSONAL CONFLICT MANAGEMENT


    Interpersonal conflict among employees is one of the biggest stressors for healthcare leaders, yet we often don’t equip front line leaders with the skills they need to address conflict.  As a result, they avoid, handle the situation poorly, or contribute equally to the conflict.

    Why is this a big deal?

    A study done by the American Management association showed that managers spend 20% – 50% of their time dealing with employee conflict, leading to an estimated $1.47 million dollars in wasted time. Not only does unresolved conflict negatively impact the financial health of healthcare organizations, patients also get caught in the crossfire. The Joint Commission reported managing conflict as a patient safety imperative due to the numerous studies showing the impact disruptive behaviors have on patient outcomes.

    We need to do a better job equipping our leaders in conflict management skills.

    Resolving interpersonal conflict is an essential skill all healthcare leaders need to develop.  Patient’s lives depend on the leader’s ability to quickly identify and resolve destructive conflict that negatively impacts the delivery of care and to engage in healthy conflict that creates innovation and improves quality care.

    During this interactive program, you will learn how to put a seat beat around your lizard brain in order to respond vs. react during conflict. You will practice skills to de-escalate tense conversations that lead to a win-win solutions and stronger relationships as a result of addressing vs. avoiding conflict.

    Objectives

    Participants will be able to…


    1. Identify ways to control emotional reactivity during conflict situations in the workplace
    2. Adopt a resilient approach to decrease conflict avoidance
    3. Implement six (6) actions that de-escalate, diffuse, and resolve conflict

    Format – This program is delivered as a ½ day workshop

  • DEVELOPING EFFECTIVE COMMUNICATION SKILLS FOR A HEALTHIER WORKFORCE

    DEVELOPING EFFECTIVE COMMUNICATION SKILLS FOR A HEALTHIER WORKFORCE


    A study by Johns Hopkins reported that medical error is the 3rd leading cause of death in the United States. Ineffective communication was cited in most.  Yet, we don’t often teach healthcare leaders and their employees the skills they need to optimize the way they communicate in a way that ensures the highest quality care AND protects patients. When healthcare employees fail to communicate effectively, they make mistakes.  Therefore, communication skills may be as important, if not more important, than clinical skills.

    This workshop is designed to teach healthcare leaders and their employees the essential evidence based communication skills needed to effectively provide high quality, safe, and effective care to the patients they serve.

    Objectives:

    Participants will be able to…


    1. Develop assertive communication skills among the healthcare team.
    2. Incorporate body language techniques to strength team relationships.
    3. Create standards and systems that foster collegial relationships among the team.

    Format – This program can be delivered as a ½ day or full day workshop

  • THE POWER OF FEEDBACK

    THE POWER OF FEEDBACK:
    STRATEGIES TO IMPROVE EMPLOYEE PERFORMANCE AND POTENTIAL


    Effective feedback, both positive and negative, provides one of the most valuable influences on achievement and performance yet healthcare leaders don’t often learn effective feedback skills. Did you know that 72% of employees said that regular feedback would improve their performance and almost half of ENGAGED employees receive weekly feedback from their bosses? Yet many leaders rely on the dreaded yearly performance appraisal as their opportunity to give employees feedback. By then, it’s too late.

    This program is designed to teach healthcare leaders how to deliver positive and constructive feedback among a multi-generational workforce in a way that improves performance and helps grow their team.

    Objectives:

    Participants will be able to…


    1. Identify principles to deliver effective feedback among a multigenerational team.
    2. Describe positive and constructive feedback techniques.
    3. Empower and enhance peer-to-peer feedback among teams.

    Format – This program can be delivered as a 90-minute or ½ day workshop

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