ERADICATING BULLYING & INCIVILITY: ESSENTIAL SKILLS FOR HEALTHCARE LEADERS 

Your first step to a healthy workforce culture.

Imagine...

… a world where nurses were competent and worked well as a team; where they went out of their way to support each other; a world where nurses always communicated in a respectful manner. Imagine a world where nobody wanted to leave because they felt so supported by their coworkers. 

Imagine being a leader in this world. 

Fairy tale? 

The reality is that the healthcare environment is getting more and more complex. Increasing demands, decreasing resources, burnout, bullying, and incivility have challenged nursing leaders now more than ever before. 

Studies Show...

… individuals pay the price of bullying with their physical, mental, and psychological health 

… organizations pay the price of bullying and incivility with their profits  

  • Of the new nurses who quit their first job within the first 6 months, 60% quit because of the bad behavior of their co-workers. 
  • The cost to replace one nurse is estimated at $90,000 if new, if experienced that cost increases to $145,000. 

… patients pay the price of bullying and incivility with their safety, quality, and satisfaction  

When organizations have a high rate of bullying, they have worse patient outcomes.

Bullying and incivility are therefore the Leadership challenges of the 21st Century

We need to do a better job equipping front line leaders with the skills and tools they need to cultivate a professional, supportive, and healthy workforce by eliminating bullying and incivility!

Introducing...

This program is an essential first step in equipping your leaders to recognize, address and eradicate the prevalent, disruptive behaviors that are undermining your workforce culture. 

It was designed with the busy nurse leader in mind. Each module is bite size, less than an hour and is designed to be consumed one module per week.

Through this program, as a leader you will...

  • Recognize the characteristics of bullying and incivility and their detrimental impact 
  • Develop the skills needed to confront and eliminate disruptive behaviors 
  • Identify strategies to create a culture of civility and respect in the workplace 
  • Establish behavioral expectations and action steps to address future incidences 
  • Transform your organization into a nurturing, supportive, and professional workplace

What Are Others Saying About the Course?

“The Eradicating Bullying and Incivility course was so helpful because I learned new language and techniques to stop bullying and incivility in real time. I also now value the importance of documentation.” 

Laurel Pilkington, DNP, RN-BC, CPEN, CCRN-K, Director of Professional Development, Education and Research, Baylor Scott and White, McLane’s Children’s Hospital


“As a nurse manager, I found this the Eradicating Bullying and Incivility course to be extremely helpful in recognizing and addressing disruptive behaviors on my unit. Renee offers great scripting and "real life" examples on how to confront staff members and hold them accountable. Excellent course, I highly recommend!” 

Melissa Benesh, Manager, 3N Mother/Baby, The University of Chicago Medical Center

Below you will discover what is included in each module of this program. 

Module 1: Getting Clear on Bullying Behavior

In this module, you will discover:

  • How to Understand the Bully Basics 
  • Why Bullying is So Prevalent in the Nursing Profession
  • Why Bullying Continues 
  • Defining Bullying Versus Everything Else

Module 2: Recognizing Disruptive Behaviors

In this module, you will learn:

  • Overt and Covert Behaviors 
  • Characteristics of Bullying Behaviors 
  • Common Themes Seen in Nursing 
  • What’s the Impact?

Module 3: Setting Behavioral Expectations

In this module, you will discover how you can:

  • Prepare to Set Expectations 
  • Create Department Norms 
  • Communicate Consequences

Module 4: Confronting Disruptive Behaviors

In this module, you will discover how to:

  • Name it 
  • Utilize Assertive Communication
  • Employ Powerful Scripts
  • Confront Outcomes 

Module 5: Holding Employees Accountable

In this module, you will discover how to be successful in:

  • Building Relationships with Human Resources
  • Identifying a Process for Disruptive Incidents 
  • Building a Case through Documentation 

By The End of This Course You Will...

  • Have the tools, strategies, and confidence to identify disruptive behaviors that undermine a culture of safety.
  • Be able set behavioral expectations with employees.
  • Discover how to hold staff accountable for professional behavior.

There are two options available:

Self-Study

  • 6 Months Access to the Healthy Workforce Academy and the Eradicating Bullying & Incivility course  
  • Go at your own pace as you navigate through the modules


Interactive Study

  • Lifetime Access to the Healthy Workforce Academy and the Eradicating Bullying & Incivility course 
  • Bi-weekly Interactive Group Q&A Calls with Renee
  • One private coaching session with Renee

Your Investment $997 2-pay available

Your Investment $2497 2-pay available

**Bulk seat options are available. If you are interested in bulk seats, please reach out to wecare@rtconnections.com for more information.**

What Others Saying About This Course...  

“Renee is superb! She knows how to assist managers in tackling the bullying and incivility of departments. She puts her everything into this course and make you feel like it is one on one course. Thank you Renee and I can't wait to continue to utilize your resources!”

Katherine Alden Baylor Scott & White, Austin/Round Rock  

“Renee’s passion for us, as nurses, to address bullying and incivility, is core to building a healthier work environment. Her work at my facility has brought an awareness by clinical nurses of the affect and outcomes of incivility. With Renee’s help, we are building a healthy work environment every day for clinicians.”  

Helene M. Burns MSN, RN, NEA-BC Chief Nursing Executive, Kennedy Health 

“I would strongly recommend Renee’s Eradicating Bullying and Incivility course to any manager, new or experienced. We are never too experienced to see things in a different way or better ways to handle situations. I have been in my current position for 15 years. This course has made me feel more energized about my role than I have in a while. Thank you Renee!”  

Chris Majors Cardio Pulmonary, Heritage Valley Health System  

“The Eradicating Bullying and Incivility course was very easy and convenient for listening. Renee captured and held my attention through each module. The tips were extremely helpful and practical. I learned so much about managing bullying on my unit and I feel more confident. This is a fantastic program! Thanks Renee!!”  

Star Rebb Manager, Labor and Delivery, The University of Chicago Medical Center  

About Dr. Renee Thompson

As an international speaker, author, and consultant, Dr. Renee Thompson tackles the professional challenges facing healthcare leaders today. With 26 years as a clinical nurse, nurse educator, quality manager, and nurse executive, Dr. Thompson is an expert on workplace bullying, and spends the majority of her time working with healthcare organizations that want to eliminate bullying and incivility.  

Renee is the CEO and President of RTConnections, LLC and Founder of The Healthy Workforce Institute and has been repeatedly published, interviewed, and awarded for her work to educate, connect, and inspire current and future nurses in healthcare. She is the author of several books and is in demand as a keynote speaker.  

Dr. Thompson has been published in numerous nursing journals including, but not limited to, Journal of Medsurg Nursing, Journal of Nursing Administration (JONA), Nursing 2008, and Oncology Nursing News. She is a frequent invited guest on radio, podcasts, webinars, and online nursing blogs.

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