As a new leader, Daniela understands that cultivating a healthy team culture begins with clarity, knowing exactly what bullying and incivility look like and how they undermine collaboration. One of the ongoing challenges has been navigating the natural tensions that can arise between night shift and day shift staff, a common dynamic in nursing units that can impact trust and teamwork if not proactively addressed.
To address these challenges and equip leaders with the skills to foster accountability, Daniela participated in the Eradicating Bullying & Incivility (EBI): Essential Skills for Healthcare Leaders program. Designed specifically for healthcare leaders, the EBI program goes beyond definitions of bullying and disruptive behavior, it empowers leaders to recognize subtle signs of incivility, confront with confidence, and set a consistent standard for professional behavior. Through interactive learning, practical strategies, and tools for courageous conversations, the program provided Daniela and her colleagues with a framework to dismantle negative dynamics, strengthen shift-to-shift relationships, and cultivate a culture rooted in respect and collaboration. By investing in EBI, the Baptist Health Baptist Hospital of Miami leadership team made a clear statement: creating a healthy, respectful workforce is not optional; it’s essential.
Learned how unified leadership strengthens accountability.
Address disruptive behavior directly and consistently.
Reinforce a shared expectation of respect and professionalism.
The EBI program was a turning point for Daniela, teaching her that modeling respect and aligning with fellow leaders strengthens accountability across the unit. She now confronts incivility with confidence and leads with intention, optimistic that these cultural shifts will show in 5 Hope's upcoming Glint survey.
Decrease in nursing turnover
Cardiac Intensive Care Unit (CICU)
Rise in TMXS score in 2024 — the most improved department at Inova Fair Oaks.
Community Hospital Labor & Delivery Unit (L&D) Obstetrics Maternity Care
Increase in RN engagement scores (59 to 69) from September 2022 to March 2024.
Neonatal Intensive Care Unit (NICU)
Tell us where disruptive behavior is costing you nurses, safety, or trust — and we’ll show you the path other health systems have already walked.
