Healthy Workforce Institute (Formerly RTConnections) – The Premiere Nursing Blog

Say goodbye to nurse bullying, workplace bullying, and incivility.

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Healthy Workforce Institute equips healthcare leaders to better lead professional teams and empower employees to provide the best healthcare possible. Dr. Renee Thompson is a leading authority on creating a healthy workforce culture by eradicating nurse bullying, workplace bullying, and incivility.

August 14, 20183

How Healthcare Leaders Can Spot a Gang in Their Department

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Who would ever think cliques and gangs could actually exist in healthcare, especially in patient units?  Oh, but they do. In my experience working with healthcare, both as a police officer working in a big city and with Renee as she works to address workplace bullying, incivility, and
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August 7, 20183

How to Cultivate a Healthy Workforce According to Mr. Rogers

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As leaders, it sometimes feels like we are caught between a rock and a hard place – you can’t please your administrators and your employees never think you do enough for them. To make matters worse, many leaders spend way too much of their time dealing with the
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July 31, 20185

How Bullies Use Triangulation as a Weapon in the Workplace

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The way nurses treat each other runs the spectrum between supportive and nurturing to bullying and uncivil. Often, this “treatment” shows up in the way we communicate. When nurses are direct, honest and respectful (assertive communication style), they build relationships with each other and patients ultimately receive better
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July 24, 20184

The Sneaky Ways Envy Shows Up As Bullying and Incivility in the Workplace

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If you peel back the layers of disruptive behaviors whether it’s bullying, incivility, or workplace violence, you may find an underlying thread of envy felt by the bully, which then gets directed towards the target.  Sometimes this envy isn’t acknowledged or realized by either party, but make no
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July 17, 20182

Bullying From the Eyes of the Bully

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Bullying is an ongoing, escalating pattern of aggressive behavior directed toward a person or group of people, which is based on or leads to an imbalance of power, with an underlying intent to harm. Among nurses, bullying occurs in a wide range of settings, including academia, acute care
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July 10, 20186

5 Ways to Protect Yourself From the Workplace Cliques

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Nurse bullies may not necessarily clearly present themselves on a platter like your Thanksgiving turkey. Sometimes bullying behaviors, incivility, and even borderline criminal behaviors are disguised and hidden within cliques and gangs. Tarah was just finishing her undergraduate degree in nursing. The last thing she had to do
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July 3, 20182

Bully Behavior or a Bad Moment?

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I was traveling from the west coast home to Pittsburgh via Washington Dulles on a Friday night. My flight from Dulles to Pittsburgh got canceled. Because I had to work at the hospital the next day from 11 am – 7 pm, I rented a car and drove
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June 26, 20181

4 Easy Ways for Passionate Nurses to Beat Burnout

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One of the best compliments I received came from a nurse a few weeks ago.  It was during nurses’ week, when she heard my keynote, “Celebrate Nursing: Human by Birth – Hero by Choice.” She told me that she had been feeling burned out in her role as
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June 19, 20182

WARNING WARNING! 2 Patient Factors Indicating Pending Violence

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A new patient care associate (PCA) from an agency is assigned to work the evening shift in a skilled nursing care facility. The PCA is unfamiliar with the facility, as well as the patients, and has just met the nursing employee for the first time in hand-off report.
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June 12, 20184

5 Ways to Catch a Professional Covert Bully

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Robin is a legend. Not because of how great she is. Robin is a legend because of how HORRIFIC she is! Robin is a bully and everyone knows it. Her stories are legendary and are told by her targets around the modern day campfires – Starbucks and wine
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June 5, 20182

How to Improve Nurse Retention by Building a Business Case to Address Bullying and Incivility

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Nurse retention is top of mind for every nurse executive due to the ever-growing turnover rate. More and more, healthcare organizations are feeling the sting of turnover in numerous ways. The first sting is obvious – costs. According to the 2016 National Healthcare Retention & RN Staffing Report, the
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May 29, 20187

5 Steps to Go From a Shut Up to a Speak Up Culture in Healthcare

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It’s time to get serious about creating a speak up culture in healthcare. Here’s why. Over the last 8 years, I’ve talked with thousands of nurses, physicians, and support staff about disruptive behaviors in healthcare settings. These people shared examples of minor rudeness and inconsideration as well as major,
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May 21, 20182

A Multi-Level Approach to Prevention of Violence Against Nurses

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Did you know that from 2002 to 2013, incidents of serious workplace violence were approximately four times more common in healthcare than in private industry? In 2013, according to the United States Bureau of Labor Statistics, psychiatric aides experienced the highest rate of violent injuries. A 2014 survey conducted
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4 Steps to Building a Cohesive Healthcare Team Despite Your Selfish Brain
May 15, 20182

4 Steps to Building a Cohesive Healthcare Team Despite Your Selfish Brain

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If you’ve been in the medical field for long you know just how important a cohesive team can be. It can make the difference between making it or breaking it in the healthcare industry and for good reason. Our patients depend on us to work well together. However,
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May 8, 20182

Fall Back In Love With Nursing + a FREE Gift (or two)!

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As I’m sure you’re aware, this week is Nurses Week. And do you know what I love most about Nurses Week? Reflecting on my nursing career and making a conscious effort to be better when this week rolls around the following year. One of the many ways to
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5 Ways Coffee Can Inspire a Cohesive Team
May 1, 20182

5 Ways Coffee Can Inspire a Cohesive Team

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I’ve been drinking black coffee since I was 3 years old – it’s an Italian thing. I come from a long line of expert coffee drinkers and because I drink it black, I can tell good coffee from bad coffee. I can remember sitting in the kitchen as a
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How Performance Reviews Can Eliminate Workplace Bullying
April 24, 20183

How Performance Reviews Can Eliminate Workplace Bullying

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Do performance reviews come to mind when you think about the workplace bullying epidemic we have in healthcare? Of course not, but they should! I’ve talked with thousands of nurse leaders over the years about their attempts to set behavioral expectations and hold their employees accountable. At least
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How to create a culture of caring for float staff
April 17, 20182

Create a Culture of Caring for Float Staff

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A culture of caring is CRUCIAL in healthcare. Especially when it comes to caring for float staff. One of the worst experiences nurses have is when they THINK they are working on their home unit only to find out they’ve been pulled to another unit. Ugh. We all
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