Healthy Workforce Institute (Formerly RTConnections) – The Premiere Nursing Blog

August 20, 20193

5 Questions Managers Should Ask Employees During One-on-Ones

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We know through various surveys and studies (Gallup is one of them) that one of the most important reasons why someone stays or leaves their job is the relationship they have with their boss. Although recent studies show that career advancement is another reason employees leave, many times,
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August 6, 20193

5 Worst Mistakes Leaders Make When Addressing Bad Behavior

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Dealing with employee bad behavior is one of the most challenging aspects of being a leader. Leaders are often heard saying, “If only my employees could get along, my job would be so much easier.” Yet, it’s rare that an organization provides leaders with the skills and tools
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July 30, 20194

Nine Promises to Your Coworkers

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As seasons change, I find myself making promises of things I want to do and accomplish. Yesterday, when I looked at the calendar, I started to panic realizing it is already the end of July. What have I accomplished at work and at home? Where have I traveled?
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July 23, 20199

How to Respond to a Nasty-Gram

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Tammy is an educator who coordinates the nurse residency program at her hospital.  She received an email from one of the front-line managers that immediately elicited a full-blown fight or flight response in her body. The manager basically accused Tammy of being rude to one of her new
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July 16, 20198

Dealing with a Narcissistic Bully

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My daughter played basketball and softball almost her entire life.  As a parent of a sports junkie, I have to admit, there were some games when I secretly hoped someone, either us or the other team, would get “10 run ruled.” Which means, that if either team is
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July 2, 20194

3 Steps to Claim Your Independence from Bullying in Healthcare

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Wen was looking forward to a second career as a nurse. She already had a biology degree and spent 6 years working in a lab but felt the calling to become a nurse. The call happened during the time she spent at the hospital when her mother was
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June 25, 20194

11 Ways to Celebrate your Coworkers

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At the Healthy Workforce Institute, we spend a lot of our time talking and writing about bullying and incivility, but let’s take a time-out from all of that! Let’s talk about celebrating those glorious, wonderful coworkers who deserve to be recognized. Yes, I am referring to the nurses
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June 18, 20193

How to Deal with a Passive-Aggressive Bully – 3 Strategies for Leaders

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During my foundational workshop, Cultivating a Healthy Workforce by Eradicating Bullying and Incivility, participants have an opportunity to make a list of behaviors they’ve either witnessed or experienced in their workplace that they consider unprofessional or inappropriate. Dealing with a passive-aggressive employee is ALWAYS, ALWAYS, ALWAYS on the
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June 4, 20196

Leaders, Is Your Bully Unable or Just Unwilling to Behave At Work?

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Carmelita is the OR manager in a mid-size tertiary acute care medical center. She’s been in her role for 2 ½ years and knew going into the role that it was going to be rough. The previous manager resigned citing the “toxic work culture” as the reason. Carmelita
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May 28, 20197

Bullying in the Workplace – Against the Law? What Healthcare Leaders Need to Know

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Jamie was an eager and hardworking new nurse. She was excited to land a job working in the Emergency Department at a large Level I trauma hospital; her dream job. However, it wasn’t long before Jamie realized she made a mistake. The ED had a reputation of “eating
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May 14, 20195

ENOUGH! Eradicate Bullying & Incivility in Healthcare: Strategies for Front Line Leaders

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When I first started this journey to eradicate bullying and incivility in healthcare, my focus was on individual nurses. As soon as I “opened shop” and proclaimed to the world that enough was enough and that I was taking action against bullying, nurses from all over the world
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May 7, 20194

WHY DID YOU BECOME A NURSE?

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This post was originally published on May 6, 2013 and updated on May 7, 2019. At many of my keynote addresses, I talk about the choice we all made when deciding to become a nurse. I will ask my audience, “Why did you become a nurse?” And almost
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April 30, 20196

4 Ways to “Gift” Yourself During Nurses Week

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Every year in April, the hubbub of Nurses’ Week planning is palpable. Most hospitals (although not all) are gearing up for the one-week of the year that we pause and take time to celebrate nurses. If you’re in a leadership role, either you’ve planned this event like you’ve
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April 23, 20192

High Standards or Arrogant Bully? 5 Questions to Ask

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Teresa has been a nurse in the Surgical ICU for 45 years. She’s known for her excellent clinical skills, especially when it comes to the sickest of the sick. If a patient becomes critical on the unit, you want Teresa there. However, Teresa is also known for her
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April 16, 20195

The Cost of Inaction When Leaders Fail to Take Action Against Toxic “Stars”

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About 20 years ago, I quit a great job because of a toxic person. When I handed my boss my resignation, he attempted to talk me out of my decision. He could not understand why I was resigning since I had outstanding performance reviews.  Because I feared how this
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April 9, 20196

A Top Down-Bottom Up Approach to Eradicating Workplace Bullying & Incivility in Healthcare

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What do you do if you’re a healthcare executive and your recent turnover data indicates a bullying and incivility problem?  Do you sigh and say, “Well. That’s just the way it’s always been?” Do you call a mandatory meeting with your leaders and tell them to “fix this
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April 2, 20193

7 Things You Need to Know About Bullies So You Can Stop Them

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I’ve spent the last 27 years as a nurse and have witnessed bullying behavior in every role I’ve held. As a new nurse working at the bedside, a homecare nurse, an educator, and even at the executive level – I’ve experienced or witnessed bullying and incivility. Nurse bullying
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March 26, 20199

From Great Staff Nurse to Great Leader: 3 Keys to Success

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As a staff nurse in my unit for 11 years I was considered a clinically competent nurse. I loved working in surgical services and felt like I found my niche. After the nurse manager of 26 years retired we went through two more nurse managers in two years.
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March 19, 20195

High Stress and Nurse Bullying: Is there a Connection?

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Kate walks onto the unit about ten minutes before the start of second shift. You’re sitting in your office when you hear her tell anyone standing still to brace themselves because Tangie is on her way up and will be on her typical warpath. She goes on to
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March 12, 20196

Eliminating Bullying & Incivility Through Deliberate Documentation

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Erik had had enough of his charge nurse, Taylor, who is a known bully. For years, everyone put up with her because she was “so good.” However, Erik just lost another new nurse because of her and decided enough is enough. He can no longer afford to lose
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