Healthy Workforce Institute (Formerly RTConnections) – The Premiere Nursing Blog

Say goodbye to nurse bullying, workplace bullying, and incivility.

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Healthy Workforce Institute equips healthcare leaders to better lead professional teams and empower employees to provide the best healthcare possible. Dr. Renee Thompson is a leading authority on creating a healthy workforce culture by eradicating nurse bullying, workplace bullying, and incivility.

Deviant Behavior in Healthcare
October 16, 201810

Are You a Boiled Frog? How to Un-Normalize Deviant Behavior in Healthcare

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“When I was signed up for this course I thought, ‘Oh great. Why do I need to take this? We don’t have bullying in my workplace anyway.’ Boy was I wrong. I learned so much. Most important: bullying wears many faces.” A participant in my online course, Eradicating
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be kind
October 9, 20185

4 Reasons Why Kindness is Good for Your Work Culture

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I received a gift today… a gift of kindness. It wasn’t expected or asked for; wasn’t on my wish list or under a tree. It was a kind word, a gentle spirit, a voice sharing her thoughts and validating mine. What an awesome gift. As I sit to
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Bully Prevention
October 2, 20184

Clarity is King During National Bully Prevention Month

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During the month of October, the world comes together to raise awareness for bullying prevention and to reflect on where we have been, where we are now, and where we hope to be in the years to come. This year’s National Bullying Prevention Month marks the 12th anniversary
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travel nurse protect against bullying
September 25, 20182

How Travel Nurses Can Protect Themselves From Bullying

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Travel nursing seems so glamorous and adventurous, especially to newer, younger nurses who may not have the responsibilities of a family yet. In fact, I’ve talked with many aspiring nurses whose goal is to get their 1-2 years experience so they can travel across the country as a
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September 18, 20182

How R-E-S-P-E-C-T Shows Up Differently in the Workplace

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Wouldn’t it be nice if everyone treated each other with respect in the workplace? Employees respecting each other no matter what the situation would certainly make it easier for the manager. So often I’ve heard managers say, “I just wish my employees would be respectful towards each other
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September 11, 20185

Enhancing the Patient Experience: 5 Things Nurses Should Never Say

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Disruptive behaviors in healthcare impact the employees, the environment, and the patient experience. Thousands of healthcare employees over the years have experienced or witnessed incidents of bad behaviors in the workplace by their colleagues. These behaviors range from eye rolling and gossip to yelling, undermining, and sabotage.  However,
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September 4, 20184

10 Ways to Spread Kindness at Work

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Disruptive behaviors feel like they are on the rise – and not just in healthcare. Bad behaviors are showing up across the globe, in our cities, our schools, neighborhoods, and our homes. Every day we witness acts of cruelty, ignorance, bullying, incivility, and just plan ol’ meanness. We
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August 28, 20183

3 Resiliency Practices to Protect against Disruptive Behaviors in the Workplace

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Each day nurses assess patients, develop and deliver a plan of care and evaluate patient’s progress of healing. Nurses also see patients and their families supporting one another, caring for each other and building on strengths to weather the storm. During this process, nurses witness remarkable resilience – that
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August 21, 20188

When Nurse Bullying Leads To Suicide

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As many of you already know, Rhian Collins, a nurse who worked at Cefn Coed Psychiatric Hospital in Swansea, Wales, hung herself in her home. Rhian left behind a fiance and two children. This nurse allegedly committed suicide because of a bullying situation at work. Some say she
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August 14, 20183

How Healthcare Leaders Can Spot a Gang in Their Department

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Who would ever think cliques and gangs could actually exist in healthcare, especially in patient units?  Oh, but they do. In my experience working with healthcare, both as a police officer working in a big city and with Renee as she works to address workplace bullying, incivility, and
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August 7, 20183

How to Cultivate a Healthy Workforce According to Mr. Rogers

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As leaders, it sometimes feels like we are caught between a rock and a hard place – you can’t please your administrators and your employees never think you do enough for them. To make matters worse, many leaders spend way too much of their time dealing with the
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nurse triangulation
July 31, 20186

How Bullies Use Triangulation as a Weapon in the Workplace

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The way nurses treat each other runs the spectrum between supportive and nurturing to bullying and uncivil. Often, this “treatment” shows up in the way we communicate. When nurses are direct, honest and respectful (assertive communication style), they build relationships with each other and patients ultimately receive better
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July 24, 20184

The Sneaky Ways Envy Shows Up As Bullying and Incivility in the Workplace

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If you peel back the layers of disruptive behaviors whether it’s bullying, incivility, or workplace violence, you may find an underlying thread of envy felt by the bully, which then gets directed towards the target.  Sometimes this envy isn’t acknowledged or realized by either party, but make no
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July 17, 20182

Bullying From the Eyes of the Bully

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Bullying is an ongoing, escalating pattern of aggressive behavior directed toward a person or group of people, which is based on or leads to an imbalance of power, with an underlying intent to harm. Among nurses, bullying occurs in a wide range of settings, including academia, acute care
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July 10, 20186

5 Ways to Protect Yourself From the Workplace Cliques

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Nurse bullies may not necessarily clearly present themselves on a platter like your Thanksgiving turkey. Sometimes bullying behaviors, incivility, and even borderline criminal behaviors are disguised and hidden within cliques and gangs. Tarah was just finishing her undergraduate degree in nursing. The last thing she had to do
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July 3, 20182

Bully Behavior or a Bad Moment?

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I was traveling from the west coast home to Pittsburgh via Washington Dulles on a Friday night. My flight from Dulles to Pittsburgh got canceled. Because I had to work at the hospital the next day from 11 am – 7 pm, I rented a car and drove
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June 26, 20181

4 Easy Ways for Passionate Nurses to Beat Burnout

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One of the best compliments I received came from a nurse a few weeks ago.  It was during nurses’ week, when she heard my keynote, “Celebrate Nursing: Human by Birth – Hero by Choice.” She told me that she had been feeling burned out in her role as
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June 19, 20182

WARNING WARNING! 2 Patient Factors Indicating Pending Violence

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A new patient care associate (PCA) from an agency is assigned to work the evening shift in a skilled nursing care facility. The PCA is unfamiliar with the facility, as well as the patients, and has just met the nursing employee for the first time in hand-off report.
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