In: Professional Development

28
May

Bullying in the Workplace – Against the Law? What Healthcare Leaders Need to Know

Jamie was an eager and hardworking new nurse. She was excited to land a job working in the Emergency Department at a large Level I trauma hospital; her dream job. However, it wasn’t long before Jamie realized she made a mistake. The ED had a reputation of “eating their young” as many of the experienced nurses thought that new nurses need to “pay their dues” before having the privilege of working in the prestigious ED. Jamie…

14
May

ENOUGH! Eradicate Bullying & Incivility in Healthcare: Strategies for Front Line Leaders

When I first started this journey to eradicate bullying and incivility in healthcare, my focus was on individual nurses. As soon as I “opened shop” and proclaimed to the world that enough was enough and that I was taking action against bullying, nurses from all over the world started reaching out for help. For the first few years, I did everything I could to help each individual nurse who shared his/her personal story about being bullied….

23
Apr

High Standards or Arrogant Bully? 5 Questions to Ask

Teresa has been a nurse in the Surgical ICU for 45 years. She’s known for her excellent clinical skills, especially when it comes to the sickest of the sick. If a patient becomes critical on the unit, you want Teresa there. However, Teresa is also known for her sharp tongue, abrasive tone, and drill sergeant style approach towards anyone whom she believes isn’t equally excellent (which is nobody). Many nurses, physicians, and support staff have been…

16
Apr

The Cost of Inaction When Leaders Fail to Take Action Against Toxic “Stars”

About 20 years ago, I quit a great job because of a toxic person. When I handed my boss my resignation, he attempted to talk me out of my decision. He could not understand why I was resigning since I had outstanding performance reviews.  Because I feared how this toxic individual could retaliate by spreading my name as mud in my new organization, I lied. I gave my boss a fictitious reason I was resigning. By the way,…

09
Apr

A Top Down-Bottom Up Approach to Eradicating Workplace Bullying & Incivility in Healthcare

What do you do if you’re a healthcare executive and your recent turnover data indicates a bullying and incivility problem?  Do you sigh and say, “Well. That’s just the way it’s always been?” Do you call a mandatory meeting with your leaders and tell them to “fix this problem” or else? Do you deny the data (these are not the droids you’re looking for…) and ignore the issue? Perhaps you know you have a problem but…

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