In: Leadership

17
Sep

The 3 Things You Must Ask BEFORE You Hire Someone in Healthcare

Have you ever hired a nurse whom you thought was a great hire? She had experience, was certified, and seemed to possess excellent clinical skills.  Yes! You hit the jackpot! But then over time, you realized while all of this was true, she quickly got a reputation for not helping anyone, only focusing on her patients; being arrogant, uncivil, and just plain rude. What went wrong? You were probably distracted by the shining object syndrome and…

20
Aug

5 Questions Managers Should Ask Employees During One-on-Ones

We know through various surveys and studies (Gallup is one of them) that one of the most important reasons why someone stays or leaves their job is the relationship they have with their boss. Although recent studies show that career advancement is another reason employees leave, many times, managers aren’t even aware that an employee is looking or may not consider whether or not their current organization is providing them with enough opportunity. Therefore, meeting with…

06
Aug

5 Worst Mistakes Leaders Make When Addressing Bad Behavior

Dealing with employee bad behavior is one of the most challenging aspects of being a leader. Leaders are often heard saying, “If only my employees could get along, my job would be so much easier.” Yet, it’s rare that an organization provides leaders with the skills and tools they need to address incidents of bullying, incivility, and other badness.  And, it’s rare that all employees get along 100%, even in high functioning, professional work cultures. When…

23
Jul

How to Respond to a Nasty-Gram

Tammy is an educator who coordinates the nurse residency program at her hospital.  She received an email from one of the front-line managers that immediately elicited a full-blown fight or flight response in her body. The manager basically accused Tammy of being rude to one of her new nurses and for giving them (the new nurses) wrong information regarding the residency program schedule (classes are mandatory, 8 hours, once a month – manager said they were…

16
Jul

Dealing with a Narcissistic Bully

My daughter played basketball and softball almost her entire life.  As a parent of a sports junkie, I have to admit, there were some games when I secretly hoped someone, either us or the other team, would get “10 run ruled.” Which means, that if either team is more than 10 runs ahead in the 6th inning (softball), then the umpire would call the game. Doing so prevented a really good team from annihilating and humiliating…

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