In: Leadership

23
Apr

High Standards or Arrogant Bully? 5 Questions to Ask

Teresa has been a nurse in the Surgical ICU for 45 years. She’s known for her excellent clinical skills, especially when it comes to the sickest of the sick. If a patient becomes critical on the unit, you want Teresa there. However, Teresa is also known for her sharp tongue, abrasive tone, and drill sergeant style approach towards anyone whom she believes isn’t equally excellent (which is nobody). Many nurses, physicians, and support staff have been…

16
Apr

The Cost of Inaction When Leaders Fail to Take Action Against Toxic “Stars”

About 20 years ago, I quit a great job because of a toxic person. When I handed my boss my resignation, he attempted to talk me out of my decision. He could not understand why I was resigning since I had outstanding performance reviews.  Because I feared how this toxic individual could retaliate by spreading my name as mud in my new organization, I lied. I gave my boss a fictitious reason I was resigning. By the way,…

09
Apr

A Top Down-Bottom Up Approach to Eradicating Workplace Bullying & Incivility in Healthcare

What do you do if you’re a healthcare executive and your recent turnover data indicates a bullying and incivility problem?  Do you sigh and say, “Well. That’s just the way it’s always been?” Do you call a mandatory meeting with your leaders and tell them to “fix this problem” or else? Do you deny the data (these are not the droids you’re looking for…) and ignore the issue? Perhaps you know you have a problem but…

26
Mar

From Great Staff Nurse to Great Leader: 3 Keys to Success

As a staff nurse in my unit for 11 years I was considered a clinically competent nurse. I loved working in surgical services and felt like I found my niche. After the nurse manager of 26 years retired we went through two more nurse managers in two years. The director of the surgical service line came to me and asked if I would consider applying for the nurse manager role. “The manager position?” I asked. Why…

12
Mar

Eliminating Bullying & Incivility Through Deliberate Documentation

Erik had had enough of his charge nurse, Taylor, who is a known bully. For years, everyone put up with her because she was “so good.” However, Erik just lost another new nurse because of her and decided enough is enough. He can no longer afford to lose nurses and support staff because of Taylor’s nasty behavior. Erik makes an appointment with his HR business partner, Emily. He tells her about Taylor and that he’s had…

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