In: Healthy Workforce


3 Steps to Intervene with an Abrasive Leader

Brad is one of your top managers. From his early beginnings at the hospital as a nursing aide to now running one of the largest hospital units, he’s known for handling crisis situations with efficiency and apparent ease. He sets high expectations for himself and for those who work for him. As a result, his unit has high patient satisfaction scores and runs like a well-oiled machine. Sounds perfect, right? Unfortunately, despite Brad’s high productivity and…


Six Critical Communication Tips for Creating Healthy Work Environments

Brenda’s been a manager on a busy, emergency department for almost two years. Brenda and Elaine, the manager of the ICU, started at the hospital together and even received promotions around the same time. They’ve come to support one another through various ups and downs as bedside nurses and now as managers. However, over the past six months, the culture of Brenda’s department has changed. Hospital cuts and re-organization have caused her to make some difficult…


The Four Characteristics of Cohesive Teams

What’s the difference between waking up every day and looking forward to going into work versus feeling like you are about to walk the green mile? Many of us who work in healthcare love the unpredictability of our industry – the life and death situations we face, the mystery diagnoses, and the unique and profound connections we make with other human beings who start out as strangers to us, but whose face and story will forever…


How to Win at the Employee Blame Game

In every workshop I conduct on addressing workplace bullying and incivility, leaders ALWAYS ask for help dealing with employees who never take responsibility for their actions. These are the employees who blame everyone else and rarely, if ever, take responsibility. For example, an employee makes a mistake but when you confront him, he averts responsibility by blaming his coworker, another department, and sometimes, the patients or their families! If you’re not careful, you can get sucked…


Using Curiosity to Deal with a Territorial Coworker

Cheryl had her chair, her computer, and her med cart. Everyone in the ICU knew this; even the physicians, who wouldn’t dare sit in Cheryl’s chair and use her computer if she was in sight.  One night, Liz, one of the newer nurses, sat in Cheryl’s chair to document on her patient – on Cheryl’s computer. One of the techs warned her, “You had better not let Cheryl see you sitting in her chair.” But Liz…

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