In: Healthy Workforce

14
Jan

Using the Quadruple Aim as a Weapon to Eliminate Bullying & Burnout in Healthcare

Do you remember when medical care centered on the physician? When patients never questioned their treatment, couldn’t name the medications they were on (I take a pink pill in the morning, a blue pill at dinner…), and administration’s goal was to make the physicians happy; and when the nurses got up from their chairs to hand the physician the chart. Then came the shift – the shift from physician centric to patient centric healthcare. HCAHPS, patient…

03
Dec

Choosing the Wrong Friends May Be Dangerous to Your Career

Life isn’t meant to be lived alone. Not only do we need food and shelter to survive, but we also need socialization. In fact, the National Institute on Aging reports that positive interactions can reduce the levels of Interleukin-6, an inflammatory factor, found with disorders like cardiovascular disease, some forms of cancer, and even Alzheimer’s disease.  But, what happens when those closest to you – your friends or clique – are negative and emotionally destructive? I…

19
Nov

Do You Train or Do You Fire?

For the last year, Janet wondered if she made the right decision by promoting one of her experienced nurses, Erik, into the assistant manager role. She selected Erik because he had a good relationship with the staff, was enrolled in a master’s program, and seemed to be very organized, which were a few of the reasons she thought he would do well in a leadership role. However, it wasn’t long before Janet started questioning her decision….

05
Nov

The Right & Wrong Way Leaders Recognize Employees

Employee recognition is getting a lot of attention lately. Some versions of employee appreciation, the employee experience, engagement, and employee recognition programs are showing up in my LinkedIn news feed, newsletters I subscribe to, and in conference session titles. I can’t hop on a social media platform or read a healthcare journal without encountering SOMETHING about how leaders are recognizing or appreciating their employees. Is recognizing employees REALLY worth our time and energy? Shouldn’t adult professionals,…

29
Oct

3 Ways to Strengthen Relationships with Human Resources Partners

Over the last 10 years, I’ve talked with many healthcare leaders about their attempts to hold employees accountable for professional behavior. When they FINALLY decide to terminate an employee because of disruptive behaviors, they hit a brick wall in the Human Resource Department. HR often tells them that they don’t have enough evidence to support termination or haven’t counseled the employee enough. However, it’s not always HR’s fault. I’ve talked with a lot of HR representatives…

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